Robert Drake

Checked in scheduled and unscheduled vehicle services, communicated repair purposes to customers, and coordinated work among advisors, mechanics, and parts specialists to ensure timely service delivery.

Managed online and in-person vehicle sales, acted as first point of contact across departments, and coordinated with finance, insurance, acquisitions, and transportation to optimize the customer purchase experience.

Led a 40-person team overseeing linen processing and wash operations, delivered internal security training, and improved operational efficiency and error rates through scheduling, hiring, and process controls.

Supervised HIPAA-compliant call center operations and EMR/CRM access for a provider, led a 40-person team, and implemented scheduling and training that significantly improved efficiency and maintained high customer satisfaction.

Managed a 90-person operations team handling call answering, scheduling, and medication refills, improving efficiency and reducing refill errors while maintaining high patient/provider satisfaction.

Provided patient care support including blood draws, EKGs, vitals, and post-procedural bedside care, improving patient coordination and increasing satisfaction through accurate documentation and communication.

Managed emergency dispatch and phone services for the pediatric ER, coordinated code responses and team notifications, and improved response efficiency and documentation for trauma and transport calls.

Provided front-office and clinical support in pain management, including patient check-in, vitals, history intake, and after-procedure care, reducing wait times and improving care quality.

Performed specimen collection, point-of-care testing, and accessioning across multiple locations while training new staff and maintaining high accuracy and reliability in lab processes.

Conducted venipuncture and specimen processing in ER settings, assisted in emergency procedures, and maintained sterile environments to ensure rapid triage and regulatory compliance.

Provided direct patient care including bathing, transport, wound care, and post-op support while collaborating on secure access protocols to protect PHI and enhance compliance.

Completed a Google Cybersecurity professional certificate program in 2025.

Completed secondary education at Batavia High School from 2001 to 2005.