Ayoub Tanghort

Lead a 6-person Sales Operations support team for international accounts across 5 countries, owning PO lifecycle governance, tender review readiness, CRM hygiene, and KPI reporting. Redesigned PO workflow to cut time-to-invoice from 10–15 days to 4 days (~70% cycle-time reduction) and improved tender outcomes across a ~€66M deal portfolio (18 of 21 won vs 52 of 115 previously).

Delivered German-language customer support for consular and visa services across phone and digital channels while maintaining procedural accuracy and service quality. Verified and organized customer information in case management systems, escalated complex cases, and supported high-volume operations in German, French, English, and Arabic.

Supported B2B customer operations for mobility services, including reservation changes, claims, service follow-up, and issue resolution through CRM/case management tools. Maintained accurate records in Salesforce, supported SLA monitoring and escalation discipline, and coordinated with sales support, billing, and operations to remove customer blockers.

Managed customer data stewardship for HCP/HCO and customer master records across Belgium, the Netherlands, and Luxembourg. Validated 200+ HCP/HCO records per month and processed 40+ data quality cases per week, improving data validation, completeness, deduplication, and CRM data governance reporting using Veeva Network workflows.

Managed B2B pharmaceutical sales and product promotion with healthcare professionals, pharmacies, and internal commercial stakeholders. Built customer relationships, captured market feedback, supported product visibility, and contributed to sales reporting and commercial planning.

Supported pharmacy operations in a high-volume retail healthcare environment by providing patient guidance, medication information, and coordinating stock. Developed pharmaceutical product knowledge and delivered accurate, compliant service under pressure.

Completed a Doctor of Pharmacy degree, focusing on comprehensive pharmaceutical sciences. Gained in-depth knowledge of pharmacology, medicinal chemistry, and patient care.

Pursued a Diplôme d'Études Universitaires Générales (DEUG) in Economics. Developed foundational understanding of economic theories, principles, and analytical methods.