Open to opportunities

Thahir Abdullah

@thahirabdullah

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Results-driven manager and data analyst with 4+ years of experience.

Morocco

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What I'm looking for

I am looking for a role that challenges my analytical skills and offers opportunities for growth in a dynamic environment.

As a results-driven leader with over four years of experience, I specialize in translating data into actionable insights that optimize processes and enhance customer satisfaction. My current role as a Sales & Warehouse Manager at SYP in Rabat has allowed me to hone my skills in data analytics, project management, and team leadership. I have successfully implemented SQL and R to optimize sales strategies, built Power BI dashboards for real-time insights, and automated reporting processes using VBA, significantly boosting efficiency and accuracy.

Previously, as a Senior Data Coordinator, I managed a team of data specialists and trained junior coordinators in advanced data entry techniques. My analytical skills have enabled me to track delivery trends with Google Analytics, resulting in a 15% reduction in missed deliveries. I am multilingual, fluent in English, French, Arabic, and Indonesian, which has enhanced my ability to support diverse client needs effectively. I am now ready for a new challenge that allows me to leverage my expertise in data analysis and project management to drive business success.

Experience

Work history, roles, and key accomplishments

Current

Sales & Warehouse Manager

Current

SYP

Jul 2023 - Present (1 year 11 months)

Currently managing sales strategies and optimizing processes using SQL and R. Developed Power BI dashboards for real-time insights and automated reporting with VBA, enhancing efficiency. Analyzing customer data to improve marketing and retention strategies.

SQL R Power BI VBA Excel Data Analysis Customer Insights CRM Google Analytics Project Management

Senior Data Coordinator

SYP

Jan 2022 - Jun 2023 (1 year 5 months)

Oversaw data synchronization and trained junior coordinators. Managed client queries in French and analyzed trends using Tableau to provide insights for management. Streamlined workflows to enhance team efficiency.

Tableau Synchronization Training CRM Google Analytics Workflow Management Data Analysis Project Management

Technical/Financial Support

SYP

Jul 2021 - Jan 2022 (6 months)

Provided multilingual technical support, resolving live chat queries efficiently. Transitioned to Salesforce for improved customer interactions and analyzed trends to enhance support strategies.

Zendesk Salesforce Tableau Customer Service Technical Support Data Analysis Live Chat

Bilingual Gaming Support

5CA

Dec 2020 - Jul 2021 (7 months)

Delivered technical support for gaming products, achieving high customer satisfaction ratings. Managed inquiries through various channels and provided empathetic responses to client needs.

Zendesk Customer Support Technical Support Live Chat Email Support

Customer Advisor Intern

Majorel

Feb 2019 - May 2019 (3 months)

Provided technical support for telecommunications services, managing high call volumes and resolving customer issues to improve retention and loyalty.

Customer Service Technical Support Data Entry Problem Solving Communication Customer Retention

Intern

Zara Tour

Jul 2016 - Aug 2016 (1 month)

Assisted in financial reporting and transaction logging, ensuring accuracy and compliance while improving finance processes for efficiency.

Financial Reporting Compliance Data Entry Process Improvement Excel

Education

Degrees, certifications, and relevant coursework

Cardiff Metropolitan University

Master of Business Administration, Project Management

2017 - 2019

Grade: First Class Honors

Activities and societies: Thesis: Creating and Designing a Project/Business Idea of an Indonesian and Japanese Restaurant as well as Managing its operation and its Success in Rabat, Morocco: Indos Sushi Ltd.

Master of Business Administration (MBA) in Project Management. Graduated with First Class Honors. Developed expertise in project management methods, tools, risk management, stakeholder engagement, leadership, and budget control.

Cardiff Metropolitan University

Bachelor of Arts, Business and Management Studies

2014 - 2017

Grade: Second Class Upper Division

Activities and societies: Developed expertise in financial analysis, business strategy, and project management.

Bachelor of Arts with Honors in Business and Management Studies with Finance. Achieved Second Class Upper Division honors with a focus on finance courses and subjects.