Ayodeji Ajayi
@ayodejiajayi
Dedicated customer care officer with a passion for client satisfaction.
What I'm looking for
As a dedicated Customer Care Officer with a strong background in client-focused roles, I have honed my skills in providing exceptional service within the fintech sector. My experience at Cryptonaire Nigeria allowed me to facilitate smooth onboarding processes for new clients, ensuring they felt supported from the outset. I excelled in addressing customer inquiries about mobile payment apps and digital wallets, collaborating closely with compliance teams to maintain high levels of satisfaction and retention.
Prior to my role in fintech, I worked as a Sales Associate at Uniprime Innovations Limited, where I developed excellent interpersonal skills and a knack for resolving client issues effectively. My efforts contributed to a 20% boost in transactional services through referrals from satisfied clients. Additionally, my time as a Health Officer during the National Youth Service Corps program equipped me with valuable experience in community engagement and health education, further enhancing my communication and problem-solving abilities.
Experience
Work history, roles, and key accomplishments
Customer Care Officer
Cryptonaire Nigeria
Jan 2021 - Jan 2023 (2 years)
As a Customer Care Officer, I facilitated the onboarding process for new clients, handled customer queries about fintech products, and collaborated with the compliance team to ensure customer satisfaction and retention.
Sales Associate
Uniprime Innovations Limited
May 2019 - Jan 2021 (1 year 8 months)
In my role as a Sales Associate, I developed strong interpersonal skills, resolved client issues, and contributed to a 20% boost in transactional services through client referrals.
Health Officer
National Youth Service
Jan 2018 - Jan 2019 (1 year)
Served as a Health Officer during the National Youth Service Corps program, participating in immunization programs and promoting health education within the community.
Education
Degrees, certifications, and relevant coursework
Ladoke Akintola University
Bachelor's in Anatomy, Anatomy
2014 - 2018
Completed a Bachelor's degree in Anatomy, focusing on the structure and function of the human body, including the study of various organ systems and their interrelationships.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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