Open to opportunities

Uwuma Azubuike Black

@uwumaazubuikeblack

Message

Dedicated customer service representative with a passion for sales.

Nigeria

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values customer satisfaction.

I am a dedicated Customer Service Representative and Online Sales Officer with a proven track record in sales and customer support. My background in Animal and Environmental Biology has equipped me with critical thinking skills and a strong ability to engage with clients effectively. I thrive in dynamic work environments and am always eager to learn and take on new challenges.

Throughout my career, I have consistently achieved KPIs and delivered exceptional customer experiences. My innovative and attentive approach ensures satisfaction at every touchpoint. I am committed to ongoing professional growth and believe that my skills and experiences make me an invaluable asset to any organization.

Experience

Work history, roles, and key accomplishments

Current

Online Sales/Customer Relationship Agent

Current

BetaSms

Aug 2024 - May 2025 (9 months)

As an Online Sales and Customer Relationship Officer, I engaged with customers to provide support, conducted client outreach, and ensured satisfaction through effective onboarding processes. I consistently achieved KPIs and contributed to sales growth.

Sales Support Communication Customer Onboarding Teamwork Payment Confirmation Reporting Leadership

Front Desk Officer

Exquisite Stores

Jan 2023 - Aug 2023 (7 months)

In my role as a Front Desk Officer, I focused on customer relations, providing support through various channels including calls, emails, and in-person interactions. I aimed to improve client experience and satisfaction through attentive service.

Customer Service Multitasking Customer Support Client Experience Problem Solving Communication Skills

Administrative Intern

Jaiz Bank

Mar 2018 - Nov 2018 (8 months)

As an Administrative Intern, I assisted staff with daily activities, participated in seminars, and collaborated on team projects. My role involved knowledge sharing and compliance with workplace culture.

Customer Engagement Collaboration Administrative Support Problem Solving Presentation Skills

Education

Degrees, certifications, and relevant coursework

Rivers State University

Bachelor of Science, Animal and Environmental Biology

2018 - 2023

Grade: 3.78

Studied Animal and Environmental Biology, focusing on the interactions between organisms and their environments, and the impact of human activities on ecosystems.