Open to opportunities

Olohigbe Akodu

@olohigbeakodu

Message

Dedicated customer service representative with a passion for healthcare.

Nigeria

Message

What I'm looking for

I am looking for a role in healthcare where I can utilize my customer service skills to enhance patient care and support.

I am a dedicated and empathetic customer service representative with over 5 years of experience in delivering exceptional support to diverse clients. My expertise lies in active listening, clear communication, and problem-solving, which allows me to manage stressful situations with patience and composure. I have a proven track record of building trust and rapport with clients, ensuring their needs are met with compassion and care.

Currently, I am seeking to transition into a healthcare assistant role where I can leverage my interpersonal skills and passion for helping others. I am eager to contribute to a team-oriented environment, ensuring high-quality care and enhancing patient experiences. My commitment to providing compassionate support aligns perfectly with the values of the healthcare sector, and I am excited about the opportunity to make a positive impact in this field.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Multichoice Nigeria

Mar 2022 - Present (3 years 4 months)

Managed large volumes of incoming calls, identified customer needs, and provided accurate information. Handled complaints and resolved issues while maintaining composure in stressful situations. Built sustainable relationships with customers through effective communication.

Communication Problem Solving Customer Relationship Management

Front Desk Officer

Betking Nigeria

Sep 2017 - Mar 2020 (2 years 6 months)

Greeted customers and monitored visitor access for office security. Addressed inquiries, complaints, and managed incoming calls while maintaining updated records and office supplies.

Customer Service Communication Office Management Complaint Handling

Front Desk Officer/Customer Care Officer

Alternative Capital Partners

Feb 2014 - Sep 2017 (3 years 7 months)

Operated the telephone switchboard, scheduled appointments, and resolved customer complaints. Maintained records and provided support to visitors while acting as a point of contact for clients.

Customer Service Scheduling

Education

Degrees, certifications, and relevant coursework

London Professional Training Center

Level 3 Diploma, Health and Social Care

2024 - 2024

Completed a Level 3 Diploma in Health and Social Care, focusing on the principles of care, health promotion, and support for individuals in various settings.