Azua Rachel
@azuarachel
Customer-focused professional with experience in customer service and HR.
What I'm looking for
I am a dedicated and results-driven professional with a strong background in customer service and human resources. With experience in managing client check-ins, handling phone inquiries, and resolving customer complaints, I possess excellent communication and problem-solving skills. My expertise in HR has enabled me to facilitate employee inquiries, coordinate onboarding, and manage employee data updates. I am committed to delivering exceptional service and ensuring seamless operations.
In my previous roles, I have demonstrated my ability to work efficiently, reducing wait times and improving customer satisfaction ratings. I have also successfully upsold products and services, contributing to revenue growth. My experience in supervising staff members has improved client retention and ensured adherence to safety protocols.
I hold a BSc in Microbiology from the University of Ilorin and have also served as the General Secretary of the Health CDS during my National Youth Service Corps. I am passionate about delivering exceptional service and committed to continuous learning and growth.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
TirtaAyu Spa
Nov 2022 - Mar 2023 (4 months)
Managed client check-ins, handled phone inquiries, and resolved customer complaints. Upsold spa products and services, and supervised staff members.
Human Resources Assistant/Admin
Prorich Construction Company
Jan 2023 - Mar 2023 (2 months)
Facilitated employee inquiries, coordinated onboarding, managed employee data, and implemented a ticketing system for HR support requests.
General Secretary, Health CDS
National Youth Service Corps
Nov 2021 - Nov 2022 (1 year)
Performed secretarial duties, decided on health CDS projects, and wrote CDS reports.
Education
Degrees, certifications, and relevant coursework
University of Ilorin
Bachelor of Science, Microbiology
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Portfolio
rachelvirtualassist.my.canva.siteSocial media
Job categories
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