Open to opportunities

Florence Bassey

@florencebassey

Message

Certified customer service representative specializing in technical support and empathetic problem resolution.

Nigeria

Message

What I'm looking for

I'm seeking a customer-focused role where I can apply technical troubleshooting, secure-account guidance, and empathetic communication to improve user satisfaction and reduce repeat contacts.

I'm a certified customer service representative with strong communication, problem-solving skills, and hands-on experience supporting customers across digital platforms.

I have worked as a customer support agent and customer care representative, delivering real-time assistance via live chat and email, resolving the majority of inquiries on first contact, and handling technical issues for cryptocurrency investors.

I focus on empathy, accurate documentation, and security best practices, and I continuously apply troubleshooting, conflict resolution, and product education to ensure customer satisfaction.