Open to opportunities

Florence Bassey

@florencebassey

Message

Certified customer service representative specializing in technical support and empathetic problem resolution.

Nigeria

Message

What I'm looking for

I'm seeking a customer-focused role where I can apply technical troubleshooting, secure-account guidance, and empathetic communication to improve user satisfaction and reduce repeat contacts.

I'm a certified customer service representative with strong communication, problem-solving skills, and hands-on experience supporting customers across digital platforms.

I have worked as a customer support agent and customer care representative, delivering real-time assistance via live chat and email, resolving the majority of inquiries on first contact, and handling technical issues for cryptocurrency investors.

I focus on empathy, accurate documentation, and security best practices, and I continuously apply troubleshooting, conflict resolution, and product education to ensure customer satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Care Representative

Magic

Apr 2023 - Apr 2025 (2 years)

Supported investors on cryptocurrency trading, wallets, and transactions, resolving 15+ technical issues and advising on security best practices like password management and two-factor authentication.

Cryptocurrency Support Wallet Troubleshooting Security Best Practices Customer Education Technical Support Conflict Resolution Remote Support

Customer Support Agent

Beeds Consult

Jan 2020 - May 2023 (3 years 4 months)

Provided real-time support via live chat and email to 20+ customers daily, resolving 90% of inquiries on first contact and ensuring accurate documentation and follow-up of complaints.

Live Chat Support Email Support Troubleshooting Empathy Time Management