Open to opportunities

Edet Akpaso

@edetakpaso

Message

Dynamic customer service professional with expertise in client support.

Nigeria

Message

What I'm looking for

I seek a role that values proactive customer care and offers growth opportunities.

I am a dynamic and detail-oriented Customer Service Professional with a proven ability to manage high-volume client interactions. In my current role as a Client Service Officer at Stanbic IBTC Pension Managers Limited, I resolve over 70 inquiries daily through phone, email, and text-based support, consistently meeting service-level agreements (SLAs). My expertise in Salesforce and NAV Dynamics has enabled me to streamline operations and enhance customer satisfaction, contributing to a 21% reduction in response times.

Recognized with the 'Beyond Excellence' award for exceptional risk management practices, I have a strong commitment to compliance and confidentiality. My proactive approach to customer care and ability to drive cross-selling initiatives have led to a 10% increase in product uptake, significantly contributing to revenue growth. I am highly adaptable and ready to bring my exceptional communication and analytical abilities to support roles in fast-paced or remote environments.

Experience

Work history, roles, and key accomplishments

Current

Client Service Officer

Current

STANBIC IBTC PENSION MANAGERS LIMITED

Jan 2022 - Present (3 years 5 months)

As a Client Service Officer, I manage high-volume client interactions, resolving over 70 inquiries daily through various channels. I utilize Salesforce and NAV Dynamics to enhance customer satisfaction and streamline operations, contributing to a significant reduction in response times and increased product uptake.

Customer Service Client Services Salesforce Problem Solving Risk Management Compliance Management Communication Skills Operations

Subject Teacher

GOVERNMENT UNITY SECONDARY SCHOOL

Jan 2020 - Jan 2021 (1 year)

Taught various subjects to secondary school students, focusing on enhancing their understanding and performance. Developed lesson plans and assessments to ensure educational objectives were met.

Communication Skills Problem Solving Stakeholder Relationship Management

Education

Degrees, certifications, and relevant coursework

University of Port Harcourt

Bachelor of Engineering, Civil and Environmental Engineering

2019 -

Studied Civil and Environmental Engineering with a major in Environmental Engineering, focusing on sustainable practices and environmental protection.