ALAvela Lingela
@avelalingela
Customer service professional experienced with SAP ERP and account management.
South AfricaWhat I'm looking for
I am a dedicated customer service professional with experience supporting UK-based customers, managing business accounts, and using SAP ERP to capture and resolve customer issues. I have a strong track record in handling inquiries via phone, email, and chat, meeting personal and team targets, and performing debt collection and retention-focused sales.
I combine administrative strengths—record keeping, report preparation, and HR support—with solid communication, problem-solving and time-management skills. I am committed to quality and compliance and consistently deliver solutions under pressure to improve customer satisfaction and operational efficiency.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
WNS Global
Oct 2022 - Aug 2023 (10 months)
Provided telephonic and digital support for energy and utility services, captured customer data in SAP ERP, assisted with billing/payments, and met personal and team targets while resolving complaints.
Administration Intern
Construction Education and Training Authority
Aug 2021 - Oct 2022 (1 year 2 months)
Provided administrative support including record-keeping, meeting minutes, database maintenance, and report generation while assisting HR processes such as recruitment and payroll.
Customer Service Representative
Capita SA
Jun 2020 - Aug 2021 (1 year 2 months)
Handled customer queries, complaints, and technical support via phone and digital channels, promoted new business sales, logged IT tickets, and performed debt collection for overdue accounts.
Education
Degrees, certifications, and relevant coursework
CTCape Peninsula University of Technology
Advanced Diploma in Public Administration, Public Administration
2021 -
Pursuing an Advanced Diploma in Public Administration with coursework and practical training in public sector administration and service delivery.
CTCape Peninsula University of Technology
Diploma in Public Administration, Public Administration
2020 - 2020
Completed a Diploma in Public Administration focusing on administrative processes, record keeping, and report preparation.
CTCape Peninsula University of Technology
Higher National Certificate, SAP ERP
2020 - 2020
Completed a Higher National Certificate in SAP ERP covering system use for data entry, ticket logging, and customer-account management.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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