Open to opportunities

Aquilla Prince

@aquillaprince

Message

Dedicated customer service representative with strong problem-solving skills.

South Africa

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

I am a dedicated and reliable customer service representative with a strong commitment to delivering high-quality support. With experience in various roles, I have honed my skills in handling customer inquiries, resolving issues, and ensuring client satisfaction. My journey in customer service has equipped me with the ability to manage multiple tasks efficiently while maintaining a keen attention to detail.

Throughout my career, I have worked with reputable companies such as SupportYourApp and Woolworths Financial Services, where I successfully met SLA targets and provided exceptional service. I thrive in fast-paced environments and am always eager to learn and grow within my role. My goal is to contribute positively to my team and the organization while continuously improving my skills and knowledge.

Experience

Work history, roles, and key accomplishments

Customer Care Representative

SupportYourApp

Jan 2023 - Present (2 years 8 months)

Handled inbound customer inquiries and responded to questions via email, live chat, and phone regarding booking confirmations, cancellations, modifications, and refund status. Met SLA targets by responding and resolving issues within specific timeframes, monitoring and prioritizing tickets to ensure compliance, and using macros and internal tools to streamline support.

Customer Support Email Support Live Chat Phone Support SLA Management CRM Zendesk Troubleshooting Customer Service

Customer Service Representative

Woolworths Financial Services

Jul 2022 - Present (3 years 2 months)

Assisted with account inquiries, password resets, and updating customer information. Investigated and resolved disputes, handled complaints, and guided customers through processes like lost card replacement and loan servicing. Responded to inquiries via phone, email, chat, or secure messaging platforms, logged customer interactions, and maintained accurate records using CRM or banking software.

Customer Service Account Management Problem Solving CRM Financial Services Compliance KYC AML Dispute Resolution

Customer Service Advisor

Capita SA

May 2018 - Present (7 years 4 months)

Placed online orders and handled inquiries about products, orders, shipping, returns, and warranties. Resolved complaints and provided technical support for online orders or store apps. Promoted products or special offers during customer interactions, upsold or cross-sold, and closed sales over the phone.