Open to opportunities

Wandi Njoko

@wandinjoko

Message

Dedicated customer service professional with over three years of experience.

South Africa

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a dedicated and detail-oriented customer service professional with over three years of experience across retail, call centre, and debt recovery sectors. My journey began at Spur, where I honed my skills in providing efficient and courteous service in a high-volume restaurant environment. This experience taught me the importance of managing multiple tasks while maintaining accuracy and attention to detail.

In my recent role as an Account Manager in Debt Recovery at Sigma, I managed and updated over 100 customer accounts weekly. I successfully negotiated repayment solutions that improved monthly recovery targets while ensuring compliance with data protection regulations. My commitment to delivering consistent, respectful, and results-driven support has been recognized throughout my career, and I take pride in my ability to resolve complex queries with discretion.

Experience

Work history, roles, and key accomplishments

Account Manager - Debt Recovery

Sigma

Jan 2024 - Jan 2025 (1 year)

Managed and updated over 100 customer accounts weekly. Negotiated repayment solutions, improving monthly recovery targets.

CRM Systems Microsoft Office Data Protection Negotiation Account Management Debt Recovery Conflict Resolution Customer Service Time Management Communication

Customer Service Agent

Walmart

Jan 2022 - Jan 2024 (2 years)

Processed orders, tracked deliveries, and resolved product-related queries. Handled sensitive customer data and reduced escalation rates through proactive service.

Customer Service Order Processing Conflict Resolution Communication Time Management Pressure Handling Microsoft Office

Customer Service Agent

Spur

Jan 2020 - Dec 2020 (11 months)

Provided efficient, courteous service in a high-volume restaurant environment. Managed multiple tables while maintaining accuracy and attention to detail.

Customer Service Table Management High Accuracy Attention To Detail Communication Time Management Pressure Handling Conflict Resolution

Education

Degrees, certifications, and relevant coursework

York High School

Matric, General Studies

Activities and societies: Subjects: English, Afrikaans, Life Sciences, Mathematics, Physical Science, History, Life Orientation

Completed Matric with subjects including English, Afrikaans, Life Sciences, Mathematics, Physical Science, History, and Life Orientation. Focused on a broad curriculum to build a strong academic foundation.