Phakamisa Xengana
@phakamisaxengana
Dedicated Customer Service Advisor with over 3 years of experience.
South AfricaWhat I'm looking for
I am a dedicated Customer Service Advisor with over three years of experience delivering outstanding support to clients across various industries. My journey has equipped me with effective communication, problem-solving, and adaptability skills, allowing me to excel in handling customer inquiries and providing tailored solutions. I have a proven track record of exceeding performance targets and maintaining high customer satisfaction rates.
Throughout my career, I have worked with notable companies such as RCS, Capita SA, and Mindpearl, where I assisted customers with various needs, from gas and electricity inquiries to flight bookings and refunds. My strong attention to detail and passion for helping others drive me to foster long-term relationships and contribute positively to my team. I am committed to ensuring that every customer interaction ends with a better understanding and satisfaction.
Experience
Work history, roles, and key accomplishments
Reservation Support
Amplify5
Oct 2024 - Present (10 months)
Assisted guests with cruise-related inquiries, including cabin changes, flight additions, and dining reservations. Made adjustments to future reservations to meet specific guest needs and preferences.
Customer Service and Sales Representative
IGT Solutions
May 2023 - Present (2 years 3 months)
Facilitated flight bookings, modifications, and cancellations for passengers, utilizing Navigator and Ezr software. Processed refunds and vouchers, and managed lost baggage and flight disruptions.
Senior Advisor
Mindpearl
Jul 2021 - Present (4 years 1 month)
Assisted passengers with flight bookings, changes, and cancellations using Amadeus and Aquire software. Managed refunds, vouchers, lost baggage, and handled disruptions for oversold flights.
Customer Service Advisor
Capita SA
Sep 2019 - Present (5 years 11 months)
Provided support to UK-based customers regarding gas and electricity services, utilizing systems like SAP. Handled complaints and facilitated communication with engineers to resolve customer issues.
Customer Service Advisor
RCS
Mar 2019 - Present (6 years 5 months)
Successfully managed customer inquiries and resolved issues, ensuring customer satisfaction. Achieved specific collection targets and maintained high performance standards.
Education
Degrees, certifications, and relevant coursework
Unknown
Level 1 Certificate, Home Base Care
2018 - 2018
Completed a Level 1 Home Base Care program, gaining essential skills in providing care within a home environment. This training equipped me with practical knowledge for assisting individuals with their daily needs.
Lentegeur High School
Grade 12, General Studies
2010 - 2016
Completed secondary education, focusing on a broad curriculum to prepare for further studies or entry into the workforce. Developed foundational knowledge and skills across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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