Yaya on life

I am an enthusiastic customer service professional with hands-on experience supporting clients across phone, email, and live chat, maintaining a 90% satisfaction rate and reducing response times through improved ticket management. I apply strong communication, empathy, and problem-solving to resolve billing, order, and account issues accurately while keeping meticulous records.

I have experience in bookkeeping support—processing payments, reconciling accounts, and maintaining organized digital filing systems—and I am comfortable working across US/UK/Africa time zones using tools such as Zendesk, CRM platforms, MS Teams, Excel, and Sage. I am a fast learner committed to building positive, lasting customer relationships and contributing to efficient, remote-first teams.