Open to opportunities

Yaya on life

@yayaonlife

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Customer service specialist delivering accurate, empathetic support and efficient remote collaboration.

South Africa

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What I'm looking for

I seek remote roles in customer support or client success where I can apply empathy, CRM skills, and bookkeeping experience to improve satisfaction and operational efficiency.

I am an enthusiastic customer service professional with hands-on experience supporting clients across phone, email, and live chat, maintaining a 90% satisfaction rate and reducing response times through improved ticket management. I apply strong communication, empathy, and problem-solving to resolve billing, order, and account issues accurately while keeping meticulous records.

I have experience in bookkeeping support—processing payments, reconciling accounts, and maintaining organized digital filing systems—and I am comfortable working across US/UK/Africa time zones using tools such as Zendesk, CRM platforms, MS Teams, Excel, and Sage. I am a fast learner committed to building positive, lasting customer relationships and contributing to efficient, remote-first teams.

Experience

Work history, roles, and key accomplishments

Bookkeeping Assistant

[Company Name]

Jan 2023 - Dec 2024 (1 year 11 months)

Processed payments and reconciled customer accounts, managed client invoicing and maintained organized digital filing systems to improve client transparency and accuracy.

Payments Processing Invoicing Excel Digital Filing Systems Accounting Support

Customer Service Representative

[Company Name]

Jan 2022 - Dec 2023 (1 year 11 months)

Provided multichannel customer support via phone, email, and live chat, maintaining a 90% satisfaction rate and reducing ticket response time by 20% through process improvements.

Ticketing Zendesk CRM Excel Data Entry Conflict Resolution Remote Collaboration