Nnandi Mncadi

Managed and reported accidents and incidents, ensuring compliance with reporting processes. Handled CRM tickets and authorization processes while providing remedies for service delivery issues. Responsible for daily and weekly reporting and attending relevant meetings.

Captured customer orders using SAP, assisted with queries, handled complaints, and processed out-of-stock products. Managed ETA order requests effectively.

Provided support to USA customers regarding orders, refunds, and subscriptions. Ensured customer satisfaction and adherence to company policies.

Assisted UK customers with billing queries, submitted meter readings, and handled account inquiries. Focused on resolving customer complaints and updating records.

Managed the manager's diary, performed data capturing, and communicated with clients through various channels. Handled general office duties using Microsoft Office.

Delivered excellent customer service by assisting with queries, processing orders, and managing new customer accounts while maintaining professionalism.

Promoted various companies and their products, acquired new customers, and enhanced brand visibility through effective marketing strategies.

Completed Grade 12 with a focus on foundational education and skills necessary for further studies or employment.