Open to opportunities

Gomolemo Mogari

@gomolemomogari

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Self-driven professional with expertise in credit control and customer service.

South Africa

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a self-driven and highly innovative individual with a strong background in credit control, customer service, and data capturing. My experience has equipped me with the skills to effectively manage debtor relationships and provide exceptional customer service. I thrive in high-pressure environments and am committed to continuous learning and productivity.

Throughout my career, I have worked as a Customer Service Representative and Debt Collector, where I honed my problem-solving abilities and effective communication skills. I have successfully negotiated payment plans, managed outstanding debt records, and provided educational advice on insurance premiums. My versatility as a team player allows me to adapt to various roles and responsibilities, ensuring that I deliver results consistently.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

CSS Solutions

Jan 2022 - Aug 2023 (1 year 7 months)

Captured customer service data and managed policies, ensuring accuracy and compliance. Handled diverse customer queries, directed calls efficiently, and provided educational advice on insurance premiums.

Customer Service Policy Management Administrative Support Data Entry Communication Problem Solving

Debt Collector

Balance Due Credit Solutions

Apr 2021 - Jan 2022 (9 months)

Negotiated payment plans with customers and effectively managed outstanding debt records. Communicated with clients via phone and email, addressing inquiries and resolving payment concerns.

Debt Management Negotiation Client Communication Problem Solving Email Communication

Debt Collector

Education Credit Control Management

Mar 2019 - Mar 2020 (1 year)

Maintained strong relationships with defaulting clients, tracing and contacting debtors to arrange payment schedules. Conducted feedback meetings, resolved payment-related queries, and provided timely client updates.

Debt Collection Client Relationship Management Payment Scheduling Communication

Education

Degrees, certifications, and relevant coursework

Forte Secondary School

Matric Certificate, General Studies

Obtained a Matric Certificate, successfully completing secondary education. Developed foundational academic skills across various subjects.

Tshwane University of Technology

National Diploma, Language Practice

Completed a National Diploma in Language Practice, gaining expertise in linguistic principles and communication strategies. Developed strong analytical and interpretive skills relevant to language and its applications.