Atira Williams

Greeted and assisted customers in a friendly, professional manner, responding to inquiries via phone, email, and chat. Actively listened to understand customer concerns and provided accurate information about products, services, and company policies.

Processed and reviewed tax returns with high accuracy while protecting confidential client data and privacy. Conducted tax law research to assist clients with inquiries and delivered clear communication via phone and online platforms.

Assisted tenants with rent inquiries, billing, and account support, handling inbound and outbound calls with high professionalism. Maintained a high standard of customer service in a fast-paced environment.

Provided comprehensive chat, email, and phone support for clients, resolving technical issues and guiding users across various websites. Utilized client tools to research and deliver accurate responses, ensuring effective problem resolution.

Managed day-to-day operations of a restaurant and food trailer, handling customer orders, accounting, and marketing. Utilized QuickBooks for financial reporting and reconciliation, and led hiring and staff training to increase team efficiency.

Managed a high volume of customer accounts daily, efficiently handling disputes, payments, and client concerns via phone. Consistently met performance metrics while delivering excellent service.

Completed a Bachelor of Business Administration with a focus on Business Management. Gained foundational knowledge in business operations, finance, and marketing principles.

Obtained an Associate Degree in Nursing with a specialization in Medical Insurance Billing. Developed skills in healthcare administration and medical coding practices.

Earned an Associate in Business Administration, focusing on core business principles. Developed foundational knowledge in management, accounting, and economics.