Open to opportunities

Annemarie Rodriguez

@annemarierodriguez

Message

I am a customer service specialist in the United States with over a decade of experience.

United States

Message

What I'm looking for

I am looking for an employer who encourages growth and supports their employees. I prefer a company who encourages their employees to communicate, and addresses issues in a timely manner.

I have worked in the customer service field for over 15 years in different fields and roles. I started as a customer service representative and have held management positions.

Experience

Work history, roles, and key accomplishments

Current

Tax Solutions Analyst

Current

Tax Defense Network

Jan 2024 - Present (1 year 4 months)

Qualified potential clients and managed 300-800 calls a day using Five9 and CRM services.

Qualifying potential clients Call management Five9 CRM services Customer Service

Head Cashier

Lowe's

Managed organizing breaks, lunches, ensured accurate coverage of the registers, and customer service support. Interacted with customers to ensure they had a satisfying experience.

Cash Handling Customer Service Team Management Organizational Skills Communication Skills

Shift Manager

McDonald's

Coordinated employees within their positions, assigned roles for the shifts, covered breaks and lunches. Counted the safe before and after each shift, took deposits to the bank at assigned times. Kept track of inventory and managed food count.

Employee Coordination Shift Management Inventory Management Cash Handling Banking Procedures

Customer Service Representative

Drip'N'Drop Vapor Shop

Assisted customers with purchases, product setup, and device handling. Resolved device problems and provided information. Managed inventory, input data, accepted deliveries, and completed sales.

Customer Service Product Knowledge Problem Solving Inventory Management Sales Organization