loranna wallace

I am a dedicated Remote Customer Service Representative with over three years of experience in fast-paced contact center environments. My expertise lies in managing high volumes of inbound and outbound calls, resolving customer issues across multiple channels, and maintaining exceptional satisfaction ratings. I pride myself on my ability to deliver a positive customer experience with every interaction, ensuring that each client feels valued and supported.

Throughout my career, I have honed my skills in remote collaboration and CRM platforms, including Salesforce and Zendesk. My commitment to excellence is reflected in my 95%+ customer satisfaction score at Foundever, where I provided remote support to numerous customers daily. I have also been recognized as a “Top Performer” multiple times for my superior issue resolution and professionalism, which underscores my dedication to achieving high performance in every role I undertake.

In addition to my customer service skills, I have a strong background in virtual troubleshooting and tech support, which allows me to assist clients effectively with their technical issues. I am always eager to learn and grow, and I look forward to bringing my skills and experience to a new team where I can continue to make a positive impact.