Fernando Sanchez
@fernandosanchez
Experienced customer service representative with strong technical skills.
United StatesWhat I'm looking for
I am a dedicated customer service representative with several years of experience in various roles, including technical support and order entry. My expertise lies in utilizing CRM software like Salesforce and providing exceptional service through platforms such as Slack, Zoom, and Teams. I have a proven track record of assisting customers effectively, ensuring their needs are met with precision and care.
Throughout my career, I have worked with notable companies such as Teleperformance and Concentrix, where I honed my skills in tax preparation support and technical assistance for Apple products. My ability to communicate clearly and educate customers on product offerings has consistently resulted in high customer satisfaction and loyalty. I am passionate about leveraging my experience to contribute positively to a dynamic team.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Teleperformance
Aug 2023 - Apr 2024 (8 months)
Assisted customers in preparing their taxes and verified the accuracy of tax documents before e-filing. Recommended products and services, provided order tracking information, and educated customers on bookkeeping practices.
Technical Support Representative
Concentrix
Nov 2021 - Jun 2023 (1 year 7 months)
Provided technical support for Apple products, assisting customers with account issues and troubleshooting hardware problems. Managed customer service orders and ensured client satisfaction.
Order Entry Representative
Kentucky Fried Chicken
Jan 2018 - Oct 2021 (3 years 9 months)
Received and processed food and beverage orders, ensuring accuracy and timely delivery. Communicated effectively with kitchen staff and maintained knowledge of menu items.
Order Entry Representative
Pizza Hut
Apr 2014 - Jan 2018 (3 years 9 months)
Handled customer orders via telephone, ensuring accuracy and prompt service. Provided order tracking information and resolved customer inquiries.
Order Taker
West Telemarketing
Aug 2013 - Aug 2015 (2 years)
Managed customer inquiries and provided order tracking information. Ensured accuracy in order processing and resolved issues as they arose.
Technical Support Representative
KGB Texas
Mar 2013 - Jul 2013 (4 months)
Assisted customers with technical issues via email, chat, and phone. Supported online billing and account access issues, ensuring customer satisfaction.
Manager
Americinn
May 2011 - Sep 2011 (4 months)
Oversaw hotel operations, ensuring guest satisfaction and efficient service. Managed staff and maintained high standards of hospitality.
Manager
Fiesta Inn and Suites
Nov 2010 - Mar 2011 (4 months)
Managed hotel operations, focusing on guest satisfaction and service quality. Coordinated staff activities and ensured compliance with hospitality standards.
Education
Degrees, certifications, and relevant coursework
Academy of Health Care Professions
Health Care
2008 - 2010
Sid Peterson Memorial Hospital
Ultrasound
2009 - 2009
Participated in an externship focused on Ultrasound, learning about imaging techniques and patient interaction.
Pain Specialty Consultants
Medical Assisting
2006 - 2007
Completed an externship as a Medical Assistant, gaining hands-on experience in patient care and clinical procedures.
National Institute of Technology
Medical Assisting
2005 - 2006
Studied Medical Assisting, gaining knowledge and skills necessary for patient care and administrative tasks in healthcare settings.
Master Train CPR Certification
Certification, CPR Training
2005 - 2005
Achieved certification in CPR, focusing on life-saving techniques and emergency response.
Performance Masters
Certificate, Radiologic Technology
2005 - 2005
Completed training to become a Certified Radiologic Technician, focusing on imaging techniques and patient safety.
UMUniversity of Minnesota
General Studies
1996 - 1998
Engaged in a post-secondary program, enhancing academic knowledge and skills for future career opportunities.
Ada - Borup Elementary/High School
High School Diploma, High School Education
1983 - 1998
Completed high school education, obtaining a diploma and foundational knowledge across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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