Abrion Bell
@abrionbell
Professional Call Center Representative with 18 years of experience.
United StatesWhat I'm looking for
With over 18 years of experience as a Professional Call Center Representative, I have honed my skills in delivering exceptional customer service across various sectors, including travel and education. My visionary approach to enhancing client satisfaction and service efficiency is driven by expert problem-solving and communication skills. I am committed to fostering collaborative environments and continuously seek innovative methods to improve team performance and client experiences.
Throughout my career, I have successfully managed high volumes of calls, resolved complex issues, and maintained detailed records to ensure precise follow-ups. My experience as a TurboTax Product Specialist and a Travel Agent has equipped me with the ability to educate users, align travel solutions to client needs, and provide empathetic support during disruptions. I pride myself on building rapport with clients and colleagues alike, ensuring a positive and productive atmosphere.
Experience
Work history, roles, and key accomplishments
MSC Cruises Travel Agent
Arise Virtual Solutions Call Center
May 2022 - Present (3 years 2 months)
Managed over 50 daily calls, aligning travel solutions to client needs for seamless experiences and high satisfaction. Resolved travel disruptions, maintaining cost efficiency and safeguarding client data through accurate payment and booking processing. Advised clients on destinations and provided empathetic support during disruptions, reinforcing trust and loyalty.
Substitute Educator
Atlanta Public Schools & Monroe County Schools
Jan 2019 - Present (6 years 6 months)
Implemented lesson plans, enhancing student engagement through interactive activities. Maintained discipline, ensuring a safe and productive classroom environment while fostering academic growth. Applied differentiated instruction to improve comprehension for diverse learners and accurately reported attendance and progress.
TurboTax Product Specialist
GigCx Marketplace Call Center
Jan 2024 - Present (1 year 6 months)
Educated users on pricing and resolved complex issues, enhancing service efficiency and engagement. Maintained detailed records for precise follow-ups and provided expert technical support for TurboTax software. Fostered trust and positive experiences through clear payment guidance.
Server/Barista
Tower and Church Bistro
Feb 2015 - Present (10 years 5 months)
Greeted and seated guests, enhancing the dining experience and building rapport for memorable visits. Efficiently processed transactions and streamlined order processing, reducing wait times. Resolved customer issues and collaborated with kitchen staff, optimizing service flow and improving satisfaction.
Barista
Starbucks
Oct 2007 - Present (17 years 9 months)
Crafted diverse coffee drinks, enhancing customer satisfaction and loyalty while ensuring store cleanliness and safety standards. Resolved customer issues, improving service efficiency and fostering a welcoming atmosphere. Collaborated on inventory management, reducing waste and optimizing stock.
Education
Degrees, certifications, and relevant coursework
Lithonia High School
High School Diploma, General Studies
Grade: GPA 3.77, Top 10% of class, Honors
Completed high school education, focusing on a comprehensive curriculum. Graduated with honors, ranking in the top 10% of the class. Achieved a GPA of 3.77.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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