Tashira Bennett
@tashirabennett
Dedicated customer service professional driving satisfaction, resolution, and operational excellence.
United StatesWhat I'm looking for
I am a dedicated customer service professional with extensive experience handling high-volume inbound and outbound calls, resolving complex account issues, and maintaining compliance with procedural guidelines. I consistently meet performance metrics and have improved first-call resolution through thorough analysis, clear documentation, and strong communication.
I bring proficiency in Zendesk, Microsoft Office, Windows and Mac OS, and technical support tools, plus strengths in upselling, negotiation, and complaint resolution. I prioritize customer satisfaction, data security, and collaborative problem-solving to support business retention and revenue goals.
Experience
Work history, roles, and key accomplishments
ISContact Center Representative
Internal Revenue Service
Aug 2023 - Present (2 years 2 months)
Provide accurate, timely assistance to taxpayers handling high-volume inbound inquiries, research and resolve complex account discrepancies using multiple IRS systems, and consistently meet performance metrics while maintaining data confidentiality.
HBCustomer Resolution Specialist
H&R Block
Nov 2019 - Aug 2023 (3 years 9 months)
Analyzed and escalated customer complaints, negotiated resolutions including refunds when necessary, and managed high volumes of inbound and outbound calls to help maintain industry-leading customer service ratings.
Call Center Representative
TeleNetwork
Mar 2016 - Nov 2019 (3 years 8 months)
Managed high call volumes and handled escalated calls, improving first-call resolution rates through thorough issue analysis and professional problem-solving to ensure client satisfaction.
Education
Degrees, certifications, and relevant coursework
Morgan County High School
High School Diploma, General Education
High School Diploma from Morgan County High School focused on general secondary education and foundational academic skills.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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