ashley rivera
@ashleyrivera2
Bilingual customer service professional skilled in virtual support and leadership.
What I'm looking for
I am a bilingual customer service professional with hands-on experience in in-person and remote support roles, including virtual assistant work, high-volume customer-facing positions, and hospitality operations. I communicate clearly and empathetically and consistently meet customer needs across English and Spanish.
I recently completed intensive leadership and personal-development training focused on emotional intelligence, teamwork, and communication, which strengthened my ability to excel independently and in dynamic remote environments. In previous roles I managed inboxes, scheduled appointments, coordinated itineraries, supported VIP guests, and sold membership plans, regularly exceeding targets.
I bring fast adaptability, strong organization, and a customer-first mindset, along with practical skills like social media management, cash handling, and fast typing (74 WPM). I am eager to apply my service orientation and leadership training to roles that value clear communication and continuous improvement.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Viajacon Yack Travel Agency
Aug 2024 - Dec 2024 (4 months)
Managed inboxes, scheduled appointments and itineraries, provided real-time customer support via WhatsApp and email, and handled social media content creation and publishing.
Customer Service Associate
Panera Bread
Jul 2023 - Dec 2023 (5 months)
Delivered courteous, efficient service, maintained food prep stations and cleanliness, and multitasked across stations to meet demand during peak hours.
Customer Service Representative
Mister Car Wash
Sep 2022 - Jan 2023 (4 months)
Sold unlimited membership plans, achieving over 15 sign-ups in a single shift and consistently exceeding daily targets while assisting over 100 vehicles per day and resolving customer concerns.
Senior Assistant
Punta Espada Golf Course
Sep 2022 - Jan 2023 (4 months)
Assisted VIP guests and coordinated with multiple departments, supporting supervisors in logistics and guest services while maintaining exceptional service in changing conditions.
Education
Degrees, certifications, and relevant coursework
John F. Kennedy High School
High School Diploma, High School
High school diploma earned, graduating in 2020.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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