ashley rivera

I am a bilingual customer service professional with hands-on experience in in-person and remote support roles, including virtual assistant work, high-volume customer-facing positions, and hospitality operations. I communicate clearly and empathetically and consistently meet customer needs across English and Spanish.

I recently completed intensive leadership and personal-development training focused on emotional intelligence, teamwork, and communication, which strengthened my ability to excel independently and in dynamic remote environments. In previous roles I managed inboxes, scheduled appointments, coordinated itineraries, supported VIP guests, and sold membership plans, regularly exceeding targets.

I bring fast adaptability, strong organization, and a customer-first mindset, along with practical skills like social media management, cash handling, and fast typing (74 WPM). I am eager to apply my service orientation and leadership training to roles that value clear communication and continuous improvement.