Open to opportunities

Alejandro Loaiza Reina

@alejandroloaizareina

Message

Bilingual customer service and lead-focused professional with conversion-oriented copywriting skills.

Zimbabwe

Message

What I'm looking for

I’m looking for a results-driven team where I can support customers, follow up on leads, and use organized data work and persuasive communication to improve response times, quality metrics, and customer satisfaction.

I’m a young student with experience in customer service, lead management, and persuasive communication in both Spanish and English (C1). I’ve worked in high-volume environments, consistently meeting quality metrics, response times, and customer satisfaction standards.

In my customer service role, I provided support via calls and digital channels (B2B and B2C). I logged, tracked, and resolved cases using CRM and ticketing systems, and I used clear, persuasive communication to handle objections, explain services, and build customer trust.

I also bring hands-on experience in conversion-oriented copywriting, data organization using spreadsheets, and lead follow-up for digital operations. I’m currently studying Engineering in Computer Science & Artificial Intelligence (in progress) and I’m comfortable adapting quickly to new tools, with a results-driven, organized continuous improvement mindset.

Experience

Work history, roles, and key accomplishments

Bilingual Customer Service Rep

Concentrix

Nov 2024 - Aug 2025 (9 months)

Provided bilingual customer support (Spanish/English) across calls and digital channels for B2B and B2C customers, handling high interaction volumes while meeting quality, satisfaction, and response-time standards. Managed cases in CRM/ticketing systems and used persuasive communication to resolve issues and address objections.

Case Management Customer Satisfaction Objection Handling