Open to opportunities

Michelle Sanchez

@michellesanchez

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Experienced customer service professional and Senior Software Engineer.

Zimbabwe

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What I'm looking for

I am looking for a role that values customer experience and offers opportunities for leadership and growth.

I am a dedicated customer service professional with over two years of experience in high-volume contact center environments. My journey has equipped me with exceptional communication and problem-solving skills, honed through roles in both call centers and hospitality. I have a proven track record of handling multiple tasks effectively while ensuring customer satisfaction and supporting team success in fast-paced settings.

In my recent role as a Bilingual Customer Service Agent at Webhelp & Concentrix, I provided real-time support for international clients, which strengthened my ability to manage stressful situations calmly and professionally. My commitment to delivering exceptional service led to my promotion to Supervisor, where I successfully led a team to meet performance targets and KPIs. I am passionate about creating positive customer experiences and continuously improving service delivery.

Experience

Work history, roles, and key accomplishments

VIP Waitress & Bartender

Sky Club Malta

Apr 2024 - Aug 2024 (4 months)

Managed reservations, welcomed VIP clients, and handled their orders and payments. Provided personalised drink recommendations based on customer preferences. Developed an understanding of different spirits and cocktails.

VIP Client Preferences

Front of House

Mondo Malta

Apr 2024 - Aug 2024 (4 months)

Delivered high quality service to high profile clients, including welcoming guests, taking orders, and serving food and beverages. Maintained a polished and professional manner in line with customer expectations and etiquette standards. Ensured smooth front of house operations in a busy, upscale environment.

Customer Service Hospitality Order Taking Professional Manner

Bilingual Customer Service Agent

Webhelp & Concentrix

Aug 2022 - Mar 2024 (1 year 7 months)

Provided real-time customer support in English for international clients. Developed excellent communication and problem-solving skills. Strengthened ability to manage stressful situations calmly and professionally.

Customer Support Communication Problem Solving Team Leadership

Education

Degrees, certifications, and relevant coursework

Industrial University of Santander

Civil Engineering Graduate, Civil Engineering

Graduated in Civil Engineering from the Industrial University of Santander. The program provided a comprehensive understanding of civil engineering principles and practices.