Open to opportunities

Cathy Njeri

@cathynjeri

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Energetic customer service professional with a passion for quality assurance.

Zimbabwe

Message

What I'm looking for

I am looking for a dynamic role that allows me to utilize my skills while contributing positively to the community and company goals.

I am an energetic self-starter with extensive experience in customer service across various industries. My proficiency lies in providing exceptional service to all clients, with a particular skill in quality assurance. I am dedicated to being an instrumental tool in realizing my company's goals by consistently meeting targets. Currently, I am equipping myself with different AI tools to enhance my capabilities further.

Throughout my career, I have held various roles that have honed my skills in proactive thinking, attention to detail, and customer satisfaction. As a Staffing Coordinator at Caring Hearts Medical Staffing, I ensure that both clients and clinicians are satisfied while anticipating their needs. My previous experience as a Freelance Writer and Customer Service Agent has also equipped me with strong time management and communication skills, which I leverage to deliver quality service.

Experience

Work history, roles, and key accomplishments

Current

Staffing Coordinator

Current

Caring Hearts Medical Staffing

Jan 2024 - Present (1 year 8 months)

Proactively anticipated needs and offered solutions to ensure client and clinician satisfaction. Demonstrated integrity by working autonomously and maintaining attention to detail when booking shifts.

Customer Service Attention To Detail

Freelance Writer

Freelance

Jan 2021 - Jan 2024 (3 years)

Accurately completed tasks by paying close attention to detail. Managed time effectively to ensure all tasks were completed within stipulated deadlines.

Attention To Detail Time Management Internet Research Content Writing Self Management

Customer Service Agent

Horizon Contact Center

Jan 2019 - Dec 2020 (1 year 11 months)

Resolved customer issues and performed telesales, contributing to increased turnover through upselling and cross-selling. Ensured quality assurance in service delivery, which was recognized with an award.

Quality Assurance Product Knowledge Upselling Cross Selling Telesales Customer Service

Hostess

Concord Hotel

Jan 2016 - Dec 2018 (2 years 11 months)

Managed client bookings and reservations according to their preferences, ensuring a smooth experience. Welcomed clients and directed them to their preferred seats, fostering positive relationships that led to repeat business.

Interpersonal Skills Communication Organizational Skills Customer Service

Salesperson

Airtel Kenya

Jan 2013 - Dec 2015 (2 years 11 months)

Conducted walk-ins to present company products and services to various business complexes. Successfully created leads by persuading customers and negotiating solutions beneficial to both parties.

Sales Presentation Lead Generation

Administrative Assistant

Jacent Properties

Jan 2011 - Dec 2012 (1 year 11 months)

Greeted and welcomed guests, ensuring all documents were accurately drafted and signed for transactions. Independently managed online marketing efforts for the company, successfully completing tasks without supervision.

Attention To Detail Independence Online Marketing Administrative Support

Education

Degrees, certifications, and relevant coursework

Egerton University

Bachelor of Commerce, Commerce

Grade: 2nd Class Honours

Completed a Bachelor of Commerce degree, graduating with Second Class Honours. The program provided a strong foundation in business principles and practices.

Computer Pride

Certificate, Computer Applications

Grade: Pass

Obtained an ICDL certificate from Computer Pride, demonstrating proficiency in essential computer skills. This certification enhanced practical knowledge in various software applications.