Open to opportunities

Alannah Johnson

@alannahjohnson

Customer Service Representative focused on reliable communication, problem-solving, and exceptional customer experiences.

Zimbabwe

Message

What I'm looking for

I’m looking for a remote customer service position where I can use strong communication, reliability, and problem-solving to support customers and help the team succeed—delivering patient, professional help every day.

I’m a Customer Service Representative with experience across front desk operations, caregiving, hospitality, and retail. I’m known for patience, professionalism, and building positive relationships while handling multiple responsibilities.

In my roles, I’ve supported clients and guests through phone communication, appointment scheduling, and conflict resolution. I manage computer-based documentation and coordinate changing needs with empathy and attention to detail.

Right now, I’m seeking a remote customer service position where my communication, reliability, and problem-solving skills can help the team succeed. I’m a fast learner who takes ownership of tasks and strives to deliver exceptional experiences every time.

Experience

Work history, roles, and key accomplishments

Current

Caregiver

Current

Home Instead

Jun 2025 - Present (1 year 1 month)

Provided daily care for elderly clients while communicating with clients and families. Managed scheduling and documentation and handled changing situations with professionalism and empathy.

Client Communication Scheduling Appointment Scheduling Documentation Conflict Resolution Empathy Time Management

Private Caregiver

Self-Employed

Dec 2024 - Oct 2025 (10 months)

Provided personalized caregiving support, coordinating schedules and transportation. Maintained documentation and resolved client concerns with patience and problem-solving skills.

Scheduling Transportation Coordination Documentation Problem Solving Conflict Resolution Empathy Time Management

Front Desk / Office Assistant

Inez Spring Riverfront Park

May 2024 - Sep 2024 (4 months)

Managed guest check-ins and check-outs and answered multi-line phone calls. Coordinated reservations, resolved guest concerns, and maintained accurate records using computer systems.

Phone Support Appointment Scheduling Calendar Management Data Entry Documentation Conflict Resolution

Boutique Sales Associate

BluVera Boutique

Oct 2023 - May 2024 (7 months)

Assisted customers with purchases, processed transactions and returns, and answered customer questions. Created a welcoming customer experience while maintaining accurate customer records.

Customer Support Payment Processing Cash Handling Returns Processing Conflict Resolution Data Entry