Open to opportunities

Daicy Velazquez

@daicyvelazquez

Message

I deliver bilingual remote customer service through clear communication and independent, deadline-driven work.

Zimbabwe

Message

What I'm looking for

I'm seeking a challenging remote opportunity where I can use bilingual customer service, communication, self-management, and problem-solving skills to contribute to a dynamic team's success.

At AO American Income, I collaborated remotely with a distributed team of 56 members across 50 time zones using Zoom to achieve call goals.

I've built two years of remote customer service experience around bilingual Spanish and English communication, independent work, project coordination, and proactive problem-solving. I consistently meet deadlines while managing multiple priorities and am seeking a challenging remote role on a dynamic team.

Experience

Work history, roles, and key accomplishments

Remote Customer Service Professional

AO American Income

Dec 2025 - Feb 2026 (2 months)

Collaborated with a distributed team of 56 members across 50 time zones using Zoom to achieve call goals. Consistently met or exceeded deadlines while working independently and managing multiple priorities.