Open to opportunities

Juan David

@juandavid5

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Bilingual virtual assistant with expertise in customer service.

Zimbabwe

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What I'm looking for

I am looking for a remote position that values communication and organizational skills, offering opportunities for growth.

As a bilingual professional with two years of experience in customer service, I specialize in managing communications and resolving inquiries in dynamic environments. My ability to quickly learn new tools and processes allows me to manage multiple tasks efficiently while maintaining high standards of professionalism.

In my previous roles as a Bilingual Agent at Accedo S.A.S and IntouchCX, I utilized CRM systems to manage customer records and track inquiries, ensuring high levels of customer satisfaction. I am passionate about applying my organizational and communication skills in a remote position as a virtual assistant or in administrative support, where I can contribute to team success.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

InTouchCX

Jun 2024 - Present (1 year)

Managed customer inquiries via email and chat, ensuring timely and accurate responses. Facilitated effective communication between customers and internal teams to resolve issues efficiently and utilized advanced computer skills for data entry and report generation to support operations.

Customer Communications Data Entry

Bilingual Agent

InTouchCX

Mar 2023 - Present (2 years 3 months)

Managed customer inquiries via email and chat, ensuring high customer satisfaction. Adhered to service standards and corporate policies to ensure customer satisfaction and applied effective communication skills to identify customer needs and offer appropriate solutions.

Email Support Chat Support Customer Satisfaction Communication Skills

Bilingual Agent

Accedo S.A.S

Jul 2022 - Present (2 years 11 months)

Utilized a CRM system to manage customer records and track inquiry status. Created and maintained customer profiles to understand their needs and monitored customer interactions to identify trends in inquiries.

CRM Customer Relationship Management Data Entry Customer Service Trend Analysis

Education

Degrees, certifications, and relevant coursework

UNAD

Systems Engineering Degree, Systems Engineering

Currently pursuing a degree in Systems Engineering, focusing on the principles and applications of complex systems. Developing skills in problem-solving, design, and analysis within the engineering domain.

Colegio Cooperativo Comfenalco

High School Diploma, General Studies

Completed secondary education, acquiring foundational knowledge across various subjects. Developed essential academic and personal skills during this period.