Robert Curtis

Resolved customer complaints efficiently, which led to increased loyalty and repeat business. Handled escalated calls, achieving satisfactory resolutions for both customers and the company. Adapted quickly to a dynamic work environment, including schedule changes and heavy workloads, and was recognized as a top performer.

Monitored and analyzed store performance metrics, consistently pushing for and achieving growth. Provided essential support during peak periods and staffing shortages, ensuring smooth operations. Regularly managed integral store operations alone or with minimal supervision at properties housing up to 2000+ units.

Collaborated with team members to maintain cleanliness and adhere to health and safety guidelines. Prepared and cooked food items, ensuring high standards of quality and sanitation. Trained in back-of-house tasks, including inventory management and food preparation, fostering open communication within the team.

Managed cash registers and balanced drawers daily, ensuring transaction accuracy and financial integrity. Enhanced store efficiency through effective opening and closing procedures and operational recommendations. Improved store appearance and sales through strategic merchandise displays and inventory rotation.

Handled cash transactions and maintained accuracy in financial exchanges. Built strong customer relationships to drive repeat business and increase customer satisfaction. Managed high-stress situations with professionalism and a calm demeanor, contributing to a positive shopping experience.

Currently pursuing a degree in Digital Communications and Media. Focusing on developing skills in various aspects of digital communication.

Completed a General Education Development program. Gained foundational knowledge across various academic disciplines.