Donavon Gonzalez

I am a Customer Success Manager with over four years of experience managing enterprise and mid-market accounts in SaaS and tech-enabled services. I focus on reducing time-to-value and driving renewal through strategic lifecycle management and cross-functional collaboration.

At Winnie, I led onboarding and lifecycle efforts for 380+ enterprise customers and designed a national onboarding playbook that cut time-to-value by 30% while improving stakeholder satisfaction. I build dashboards that tie product usage to ROI, enabling customers to justify spend and renew confidently.

Previously, I supported a $2M global book of business with a 92% renewal rate by managing risk, delivering technical demos and workshops, and instituting feedback loops with Product and Support. I have led PoV and pilot projects—scoping success metrics, coordinating engineers, and validating outcomes—to accelerate customer value.

I bring strong communication, a people-first mindset, and technical fluency in SQL and BI tools. I thrive in collaborative environments where empathy, feedback, and measurable outcomes drive long-term customer value and product improvements.