Ashlea Chrimes

Ensured customers and agents received optimal guidance on personal and company taxes, handling inbound calls for self-assessment, repayments, and tax returns. Resolved customer complaints efficiently, maintaining accurate records of interactions and transactions.

Addressed customer inquiries regarding refunds, complaints, and general order assistance via live chat, WhatsApp, and email. Focused on ensuring customer satisfaction and providing exceptional support.

Worked as a SEN 1:1 Teaching Assistant in primary schools, catering to individual child's needs, including understanding work tasks, managing triggers, and achieving learning goals. Supported children across various year groups and in general TA roles.

Provided personal care to clients, including meal preparation, medication administration, and maintaining a clean and safe home environment. Documented visits and medication thoroughly, adhering to safeguarding protocols.

Ensured a safe and warm living environment for young people in a therapeutic care home, establishing routines and boundaries. Supported children with special needs, helping them build confidence and develop coping skills for positive relationships.

Ensured correct invoices were completed and filed accurately, maintaining updated records. Handled telephone inquiries and followed up on unresolved issues within prescribed timescales.

Managed customer relations, sales, and returns, addressing customer complaints efficiently. Responsible for receiving and organizing deliveries, conducting stocktakes, and adhering to legal regulations.

Studied Level 2 Diploma in Hair & Media Make-up, covering theatrical, fashion, TV & photographic make-up. Gained experience on live projects and working with clients, demonstrating ability to work under pressure.

Achieved GCSEs in Maths, English Literature, English Language, and Science. Developed foundational academic skills across various subjects.

Completed primary education. Developed foundational skills in various subjects.