ACAshlea Chrimes
@ashleachrimes
Highly motivated customer service professional with strong communication skills.
United KingdomWhat I'm looking for
I am a highly motivated individual with a passion for providing exceptional customer service. My experience spans various roles, including my current position as a Telephony Customer Service Advisor at HM Revenue and Customs, where I assist customers with their tax-related inquiries. I pride myself on my ability to resolve complaints efficiently and ensure a positive experience for clients.
Throughout my career, I have developed strong organizational skills and a keen attention to detail. My previous roles, including as a SEN Teaching Assistant and Residential Support Worker, have equipped me with the ability to cater to diverse needs and foster supportive environments. I am committed to continuous learning and development, always striving to enhance my skills and contribute positively to my workplace.
Experience
Work history, roles, and key accomplishments
Telephony Customer Service Advisor
HM Revenue and Customs
Jul 2024 - Present (1 year)
Ensured customers and agents received optimal guidance on personal and company taxes, handling inbound calls for self-assessment, repayments, and tax returns. Resolved customer complaints efficiently, maintaining accurate records of interactions and transactions.
Customer Service Advisor
Footasylum
Nov 2023 - Jan 2024 (2 months)
Addressed customer inquiries regarding refunds, complaints, and general order assistance via live chat, WhatsApp, and email. Focused on ensuring customer satisfaction and providing exceptional support.
SEN Teaching Assistant
Prospero Teaching
Oct 2022 - May 2023 (7 months)
Worked as a SEN 1:1 Teaching Assistant in primary schools, catering to individual child's needs, including understanding work tasks, managing triggers, and achieving learning goals. Supported children across various year groups and in general TA roles.
Carer
Cera Care
Jun 2022 - Oct 2022 (4 months)
Provided personal care to clients, including meal preparation, medication administration, and maintaining a clean and safe home environment. Documented visits and medication thoroughly, adhering to safeguarding protocols.
Residential Support Worker
Meadows Care
Nov 2021 - Mar 2022 (4 months)
Ensured a safe and warm living environment for young people in a therapeutic care home, establishing routines and boundaries. Supported children with special needs, helping them build confidence and develop coping skills for positive relationships.
Administrator
Back 2 Work Group
May 2020 - Apr 2021 (11 months)
Ensured correct invoices were completed and filed accurately, maintaining updated records. Handled telephone inquiries and followed up on unresolved issues within prescribed timescales.
Customer Service Assistant
VPZ
Feb 2018 - Feb 2020 (2 years)
Managed customer relations, sales, and returns, addressing customer complaints efficiently. Responsible for receiving and organizing deliveries, conducting stocktakes, and adhering to legal regulations.
Education
Degrees, certifications, and relevant coursework
Hopwood Hall College
Diploma, Hair & Media Make-up
Studied Level 2 Diploma in Hair & Media Make-up, covering theatrical, fashion, TV & photographic make-up. Gained experience on live projects and working with clients, demonstrating ability to work under pressure.
Hollingworth Academy
GCSEs, General Studies
Achieved GCSEs in Maths, English Literature, English Language, and Science. Developed foundational academic skills across various subjects.
Smithy Bridge Primary School
Primary Education, General Studies
Completed primary education. Developed foundational skills in various subjects.
Availability
Location
United KingdomAuthorized to work in
Job categories
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