Katie Nyunt

Managed cases from initiation to completion, ensuring timely scheduling of various assessments and coordinating with third parties for procurement. Maintained professional and timely communication with clients and stakeholders across multiple platforms, adhering to GDPR and company processes.

Coordinated clinical appointments, ensuring adherence to SLAs and seamless service delivery while maintaining professional communication with clients and stakeholders. Handled inquiries promptly and accurately, resolving issues effectively and performing precise data entry on internal databases.

Supported children 1:1 and in small groups, facilitating interventions and delivering specialized dyslexia support. Contributed valuable insights to pupil progress reports and assumed teaching responsibilities in the absence of teachers. Actively participated in planning, creating, and organizing resources for classes.

Supported Year 3 students two days a week as a volunteer teaching assistant. Assisted with classroom activities and provided general support to the teacher and pupils. Gained practical experience in a primary school environment.

Conducted face-to-face sales and customer service, consistently meeting targets and KPIs. Assisted with post-sale and after-sale inquiries, and managed key holder and banking duties. Handled deliveries, stock takes, stock transfers, merchandising, and administrative tasks.

Coordinated activities at the Children's Centre for 2-3 mornings a week. Assisted with organizing events and supporting families. Contributed to the smooth operation of the centre.

Gathered details of temporary vacancies from clients and allocated relevant candidates into shifts, maintaining in-house databases and spreadsheets. Served as the primary point of contact, assisting with compliance and vetting of new candidates, and collaborating with payroll to ensure prompt payments.

Provided comprehensive clerical and administrative support to Advocacy & Recruitment Managers, utilizing MS packages for correspondence and record maintenance. Managed reception duties, received and logged referrals, and typed up pre-referrals for distribution. Demonstrated sensitivity and maintained strict confidentiality when dealing with vulnerable service users.

Provided retail and customer service support in an optical setting. Assisted customers with product selection and managed administrative tasks. Contributed to the efficient operation of the store.

Delivered customer service in a retail environment, assisting shoppers with inquiries and purchases. Managed transactions and ensured customer satisfaction. Supported store operations through various administrative duties.

Offered customer service in a fashion retail environment, assisting with sales and inquiries. Ensured a positive shopping experience for clients. Managed store floor duties and product presentation.

Provided high-end customer service in a luxury retail setting. Assisted clients with product information and resolved service issues. Maintained a professional and courteous demeanor.

Grade: DISTINCTION

Achieved a Distinction in the CACHE Level 3 Diploma, focusing on support teaching and learning. Gained comprehensive knowledge and practical skills essential for assisting in educational environments.

Grade: DISTINCTION

Obtained a Distinction in the CACHE Level 2 Certificate, specializing in pre-school practice. Developed foundational skills and understanding necessary for working with young children in early years settings.

Grade: Economics - C, IT - C, Business - C, Biology - C

Completed AS-Levels in Economics, IT, Business, and Biology. Developed a strong academic foundation across various subjects.

Grade: Mathematics - C, English Literature - B, English Language - C, Business - C, Double Science - CC, Geography - C, French - C, Design Technology - C

Achieved GCSEs in Mathematics, English Literature, English Language, Business, Double Science, Geography, French, and Design Technology. Gained a broad education across core and elective subjects.