Open to opportunities

Firrdous Lakha

@firrdouslakha

Message

Dedicated customer service representative with a passion for helping others.

United Kingdom

Message

What I'm looking for

I am looking for a role that allows me to grow, engage with diverse customers, and contribute positively to a team.

I am a hardworking individual with a genuine interest in helping others. My experience as a customer service representative has equipped me with the skills to assist customers effectively, whether through inbound or outbound calls. I take pride in my ability to communicate politely and professionally, ensuring that customer needs are met with patience and respect.

Throughout my career, I have worked in various roles that have honed my customer service skills, from assisting customers at a petrol station to providing support for savings accounts at Virgin Money. I thrive in environments where I can engage with people of all ages and backgrounds, and I am always eager to learn and grow in my professional journey.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Teleperformance

Jan 2022 - Present (3 years 6 months)

Answered calls from the public regarding the progress of their HMPO applications and provided general advice. Worked remotely to assist customers with their inquiries, ensuring a smooth application process.

Customer Service Public Relations Remote Work Application Support

Customer Service Representative

Teleperformance

Jan 2022 - Present (3 years 6 months)

Handled inbound and outbound calls for Virgin Money savings accounts, assisting customers with applications and providing general advice. Supported customers working from home, ensuring their savings account inquiries were resolved efficiently.

Customer Service Inbound Outbound Calling Financial Services

Cashier

Rainbow Garages - Texaco

Jan 2021 - Present (4 years 6 months)

Served customers with fuel and shop goods, providing excellent customer service. Managed cash handling, replenished stock, and assisted with deliveries to maintain store operations.

Customer Service Stock Management Retail Operations Sales

Telephone Operative

Ant Marketing

Jan 2021 - Present (4 years 6 months)

Made outbound calls to members of the public to gather information. Worked from home, demonstrating strong communication skills in a remote environment.

Outbound Calling Data Collection Telemarketing Communication Remote Work

Customer Service Advisor

Argos

Jan 2018 - Present (7 years 6 months)

Engaged with diverse customers and colleagues, working towards high customer satisfaction. Maintained thorough product knowledge to effectively recommend services and grow sales.

Customer Service Sales Product Knowledge Teamwork Customer Satisfaction

Outbound Call Centre Agent

Ason Solicitors

Jan 2016 - Present (9 years 6 months)

Made outbound calls to clients to make claims for hearing protection. Focused on clients who worked in noisy industries without adequate hearing protection.

Outbound Calling Client Communication Claims Data Entry Customer Relationship Management

Volunteer

SDI Youth Education Centre

Jan 2012 - Present (13 years 6 months)

Volunteered to help staff look after children and educate them about their religion. Assisted in planning activities, writing songs, and organizing annual assemblies for parents.

Childcare Religious Education Team Collaboration Event Coordination

Assistant Staff

The Valley Community School

Jan 2010 - Present (15 years 6 months)

Assisted staff in working with children in their final year of school. Helped colleagues plan leavers' plays, costume making, and theme setting for school events.

Childcare Event Planning Costume Design Teamwork Creative Arts

Education

Degrees, certifications, and relevant coursework

Unknown

BSc, Biology

Graduated with a Bachelor of Science in Biology in 2021. This program provided a comprehensive understanding of biological principles and research methodologies.

Unknown

BTEC, Forensic Science, Public Services, Childcare

Completed BTEC qualifications in Forensic Science, Public Services, and Childcare between 2012 and 2015. These programs provided practical skills and theoretical knowledge in diverse fields.