Chinenye Ononenyi

Served as a key point of contact for families, visitors, and external agencies, offering professional and compassionate support. Handled calls and email correspondence regarding appointments and care updates, maintaining accurate records in line with confidentiality and safeguarding standards. Collaborated with care and management teams to ensure a smooth service experience for residents and famil

Managed student admissions, scheduling, and record-keeping systems. Acted as liaison between teachers, parents, and external bodies, ensuring clear and timely communication. Organized school events and conferences, handling all logistics.

Delivered responsive service to customers across multiple channels, resolving complaints and queries while ensuring follow-up and satisfaction. Processed customer documentation and maintained digital and physical records. Represented the team in service improvement meetings.

Currently pursuing a Master of Science in Management, building on a foundation of real-world experience to enhance customer satisfaction. This program combines academic insights with practical application to proactively support and improve service delivery.

Completed a Bachelor of Laws, gaining a strong understanding of legal principles and critical thinking. This degree provided a robust foundation in research, analysis, and communication skills.

Activities and societies: West African Senior School Certificate Examination

Achieved GCSE equivalent qualifications in English and Maths through the West African Senior School Certificate Examination (WAEC/GCE). These qualifications demonstrate foundational literacy and numeracy skills.