Melissa McTair

Managed travel bookings, created itineraries, and handled customer inquiries. Organised accommodation, ground transport, and promoted travel services.

Supported children's learning and development in a safe, stimulating environment. Ensured safeguarding protocols and confidentiality were always maintained. Observed, recorded, and reported children's progress and any concerns.

Supervised and trained housekeeping teams to maintain high cleanliness standards. Managed schedules and assigned tasks ensuring smooth operations. Conducted regular quality inspections to maintain service excellence.

Assisted individuals with daily living tasks, emotional support, and medication administration. Supported safe moving and handling, including using hoists. Promoted independence while providing personal care and companionship.

Maintained hygiene and cleanliness in guest spaces. Reported any safety hazards and handled customer service concerns.

Managed budgeting, inventory control, and customer relations. Handled customer complaints professionally and worked to maximise profitability. Motivated staff to meet and exceed sales targets while ensuring compliance with regulations.

Supported teachers in lesson planning, classroom management, and one-on-one student support. Recorded and monitored student progress and well-being. Provided emotional support to children, particularly those with special needs.

Achieved General Certificates of Secondary Education in English and Social Studies. Developed foundational knowledge and analytical skills in these core academic subjects.