Open to opportunities

Asaf Bitton

@asafbitton

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Bachelor of Commerce graduate, seeking a permanent position with a company that favours remote-work.

South Africa

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What I'm looking for

Seeking a remote-work opportunity with a company that values teamwork and growth

I am a dedicated and hard-working individual with a strong background in commerce and customer support. With over 10 years of experience in various roles, I have developed a range of skills, including data analysis, problem-solving, and team management.

My professional journey began in customer support, where I worked with several companies, including Digital Outsource Services and Digiprocessing. I have also had experience in operations support and team management, and have developed strong skills in Microsoft Office, particularly Excel, as well as HTML and SharePoint.

In addition to my professional experience, I have also been involved in various community activities, including volunteering at the Domestic Animal Rescue Group. I am a strong believer in the importance of teamwork and self-awareness, and I am always looking for opportunities to learn and grow.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Booked by Power Selling Pros

Aug 2024 - Present (10 months)

Responsible for providing business and after-hours customer support through inbound and outbound calls. Tasks include managing client accounts, processing information into databases, and maintaining a positive attitude towards customers.

Customer Support Outbound Calling Customer Management Database Management Problem Solving

24/7 Shift Support Agent

DigiProcessing (DOS)

Feb 2019 - Aug 2024 (5 years 6 months)

Provided business and after-hours support for funds received, ensuring optimal operation of payment methods and handling customer support queries. Responsible for incident reporting and communication with business owners.

Payment Processing Customer Support Incident Management Transaction Monitoring Communication

24/7 Customer Support Host

Digital Outsource Services

Mar 2016 - Jan 2019 (2 years 10 months)

Delivered business and after-hours customer support via calls, emails, and chats. Managed client accounts and escalated queries to relevant departments.

Customer Support Email Communication Chat Customer Management

Operations Support Analyst

Digital Outsource Services

Aug 2014 - Feb 2016 (1 year 6 months)

Prepared and analyzed data for management reports, updated communication tools, and identified efficiency opportunities while providing project management support.

Data Analysis Project Management Reporting Process Improvement Communications Management

24/7 Customer Support Host

Digital Outsource Services

May 2013 - Jul 2014 (1 year 2 months)

Provided customer support services through various channels, managing client accounts and escalating issues as necessary.

Customer Support Email Communication Customer Management

Education

Degrees, certifications, and relevant coursework

University of South Africa

Bachelor of Commerce, Financial Management

2009 - 2012

Completed a Bachelor of Commerce with a focus on Financial Management. The curriculum included subjects such as Accounting, Business Management, Commercial Law, Economics, Financial Accounting, Financial Management, Investments, Management Accounting, Quantitative Management, Risk Management, and Taxation.

Herzlia High School

Senior Certificate, General Education

2004 - 2006

Grade: Merit

Achieved a Senior Certificate with endorsement (merit). Subjects studied included Accounting, Additional Mathematics, Afrikaans, English, Hebrew, Mathematics, and Science.