Fatima Abrahams

I’m a customer service professional with 9 years of experience supporting clients in fast-paced, high-volume environments. I’m skilled in handling inquiries, resolving issues, and maintaining accurate records while following structured processes. I bring strong communication, problem-solving, and organizational skills to deliver excellent client experiences—especially in remote settings.

As a Customer Service Representative at EXL Service (Cape Town), I supported customers in a high-volume, time-sensitive contact center while working across multiple systems. I resolved inquiries in line with company procedures, maintaining accurate documentation and service quality. I managed back-to-back interactions efficiently while meeting productivity and quality expectations.

Previously at WNS Global Services, I provided customer service and administrative support from 2015 to 2022. I handled complex cases requiring problem-solving, coordination, and clear communication. I regularly de-escalated challenging situations, worked with internal teams to resolve issues efficiently, and focused on maintaining customer satisfaction.

I’ve completed structured workplace training covering customer service, communication, systems navigation, and service quality standards. I also completed life coaching training, strengthening active listening, empathy, effective communication, and calm problem resolution. I enjoy remote work and I’m especially interested in AI data annotation and content evaluation, where I can apply project-specific evaluation guidelines with attention to detail.