Sizakele Gumede

I am a reliable, goal-driven customer service professional with three years of hands-on experience handling inbound and outbound calls, resolving customer issues, and maintaining high service standards.

At MultiChoice DStv Shared Services I managed high volumes of inquiries, processed transactions, monitored customer activity, and collaborated with operations and product teams to improve user experience.

As an Agent Support Officer at Concentrix, I supported field agents across multiple communication channels, promoted new products, and worked to streamline service delivery while training and assisting team members.

I am skilled with CRM systems, remote communication tools, Microsoft Office and Google Workspace, and I bring strong telephone etiquette, conflict resolution ability, and time-management to help teams meet performance targets.