Customer Success Account Manager with over 9+ years of experience in managing and growing customer accounts. Proven ability to meet expansion revenue and retention targets. Experienced in managing multiple large customers concurrently and running business reviews with customers and internal stakeholders. Proficient in analyzing customer data and usage patterns to identify trends, challenges, and revenue expansion opportunities. Skilled in fostering collaboration with multiple stakeholders at customers' end, including senior executives. Passionate about problem spotting & solving and displaying a solutions-oriented approach to challenges encountered. Expertise working with APAC, US, Middle East clients.
Successfully leads and motivates teams to execute business opportunities and close sales in fast-paced environments with tight deadlines.
Experienced with a demonstrated history of working in various projects in SAAS with the Master's degree in Computer Science from SRTMU Nanded-2014 & strong domain knowledge of HCM, Transportation, Logistics, Supply chain Management.
