Uzma Rehab
@uzmarehab
I am a Customer Success Manager driving adoption, retention, and growth for B2B SaaS accounts.
IndiaWhat I'm looking for
I am a customer-focused Customer Success Manager with hands-on experience driving adoption, onboarding, and renewals across B2B SaaS accounts. I manage a diverse portfolio and prioritize measurable ROI and user success.
In my current role I manage a portfolio worth $560,467 across 60+ SMB, mid-market, and enterprise accounts, run QBRs and regular cadences, and use customer health metrics to identify churn risks and act proactively.
I have a track record of delivering results — achieving a 72% NPS across managed accounts, maintaining engagement cadences with 89% of the portfolio, and closing 10 renewal deals worth $139,078 in one year. I work closely with Sales, Product, and Engineering to drive upsell, shape product feedback, and influence roadmap direction.
I bring process-first thinking and cross-functional collaboration to every role, with prior experience in technical support, HR and marketing activities, and tools expertise across HubSpot, PandaDoc, Asana, Helpscout, Jira, ChargeBee, Intercom, Openreplay, Loom, Testlify, Notion, and the MS Office/Canva ecosystem.
Experience
Work history, roles, and key accomplishments
ALManage a $560,467 portfolio across 60+ SMB, mid-market, and enterprise accounts, driving onboarding, QBRs, and renewals; maintained regular cadences with 89% of the portfolio and conducted QBRs for 70% of accounts. Achieved 72% NPS and closed 10 renewal deals worth $139,078 in one year while partnering with Product and Sales to capture expansion opportunities and implement process improvements.
Customer Success Specialist
Testlify
Aug 2023 - Jul 2024 (11 months)
Owned resolution of complex customer issues across email, chat, and ticket channels, ensuring SLA adherence and fast, accurate responses. Captured actionable product feedback to reduce recurring support volume and advocated for customer needs in cross-functional meetings to improve the customer journey.
HR & Marketing Roles
Procuzy & H3Mart
Jul 2022 - Jul 2024 (2 years)
Led campus recruitment drives, crafted marketing strategies, and managed content creation to strengthen employer branding and stakeholder engagement. Improved communication and candidate experience through targeted campus outreach and content initiatives.
Education
Degrees, certifications, and relevant coursework
DADr. K.V. Subba Reddy School of Business, JNTU Anantapur
Master of Business Administration, Human Resources and Finance
2020 - 2022
Master of Business Administration in Human Resources and Finance from Dr. K.V. Subba Reddy School of Business, JNTU Anantapur, completed 2020–2022.
Vasavi Mahila Kalasala
Bachelor of Business Administration, Business Administration
2017 - 2020
Bachelor of Business Administration from Vasavi Mahila Kalasala, Rayalaseema University, completed 2017–2020.
Availability
Location
IndiaAuthorized to work in
Job categories
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