shashank thiteST
Open to opportunities

shashank thite

@shashankthite

Client-centric and results-driven Customer Success Manager

India

What I'm looking for

Seeking a challenging role that leverages my customer success expertise to drive business growth and deliver exceptional customer experiences.

As a seasoned Customer Success Manager with 7+ years of experience, I have consistently delivered exceptional value and driven revenue growth within the SaaS domain. My expertise lies in client onboarding, product advocacy, retention strategies, and cross-functional collaboration. I am passionate about building trust-based relationships and aligning business objectives to drive results.

Throughout my career, I have successfully managed enterprise client relationships, driven adoption and renewals, and expanded revenue streams. My consultative approach and strategic problem-solving skills have enabled me to achieve outstanding customer satisfaction scores and drive business growth.

I am a strong believer in the importance of data-driven decision making and have a proven track record of leveraging insights to inform business strategies. With a strong foundation in customer success and account management, I am well-equipped to drive business outcomes and deliver world-class customer experiences.

Experience

Work history, roles, and key accomplishments

SA

Sr. Cloud Product Consultant

Searce Logistics and Analytics

Jul 2016 - Dec 2017 (1 year 5 months)

Supported client onboarding and delivered in-depth training to enable effective utilisation of cloud logistics platform

HS

Customer Care Specialist

Hutchison 3 Global Services

Apr 2012 - Feb 2013 (10 months)

Analysed customer behaviour and developed strategies to improve retention and satisfaction

Education

Degrees, certifications, and relevant coursework

shashank hasn't added their education

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Tech stack

Software and tools used professionally

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shashank thite - Customer Success Manager - Mindtickle | Himalayas