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Aruesiri Ogheneochuko

@aruesiriogheneochuko

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Customer Support Associate at Afriex Inc, resolving customer issues across email, chat, and phone.

Nigeria

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What I'm looking for

I’m looking for an organization where I can contribute using the knowledge and skills I’ve acquired, gain experience, and grow toward a leadership position.

At Afriex Inc, I interact with customers by email, chat, and phone, resolving issues and sharing information about products and services.

At Workforce Group/Access Bank, I handled customer requests and complaints across calls, chats, email, and branches. I also supported account opening and maintenance, BVN updates, and mobile app setup.

I resolved 95% of customer complaints on first contact and achieved a 98% customer satisfaction score consistently over 12 months. I also reduced average call handling time by 15% without lowering service quality.

As a Cashier at Bensube Nig. Ltd. (Samsung Office), I handled sales and inventory records, accounting entries, vendor payments, and account reconciliations. I hold an HND and ND in Computer Engineering from Delta State Polytechnic.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Associate

Current

Afriex Inc

Nov 2025 - Present (11 months)

Interact with customers via email, chat, or phone to address inquiries, resolve issues, and provide information about products or services. Identify customer needs and proactively find solutions to meet their requirements.

CRM Case Management Microsoft Office Google Workspace Communication Skills Problem Solving Active Listening Empathy

Customer Service Executive

Workforce Group/Access Bank

Nov 2016 - Dec 2025 (9 years 1 month)

Handled customer requests and complaints via calls, chats, email, and in branch, including account opening and maintenance, BVN enrolments, and providing weekly and monthly reports. Resolved complaints effectively, escalated complex issues, and cross-sold bank products to meet customer needs.

CRM Case Management Microsoft Office Google Workspace Communication Skills Problem Solving Active Listening Empathy Reporting Cross Selling

Cashier

Bensube Nig. Ltd. (Samsung Office)

Aug 2016 - Nov 2016 (3 months)

Managed purchase inventory receipts, item costing, sales and marketing of electronic appliances, and inventory adjustments. Performed daily checking and balancing of sales register, posting of expenses, assets, and bank deposits, and accounts reconciliation.

PEACHTREE (Sage 50)Microsoft Office Inventory Management Accounts Reconciliation Vendor Payments Reporting