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Ejikeme Faith

@ejikemefaith

I resolve banking customer issues, streamline onboarding, and deliver accurate administrative support across high-volume service operations.

Nigeria

Message

What I'm looking for

I'm looking for a customer support or administrative role where I can resolve client issues, manage accurate records, support digital banking services, and contribute to efficient daily operations.

I'm currently supporting customers at Access Bank Plc, where I manage appointments, account openings, BVN enrollments, linkages, mandate maintenance, and confidential records.

I've used customer feedback and CRM troubleshooting to reduce complaint escalation by 20%, while helping customers navigate banking and mobile app services.

At UBA, I handled more than 100 calls daily, achieved 90% satisfaction, and reduced discrepancies and resolution time by 25% through complaint logging, disbursement-report analysis, and reconciliations.

My background also includes front-desk operations, cashiering, inventory management, and classroom teaching. I bring organized communication, customer empathy, and careful record management to every customer interaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Officer

Current

Access Bank Plc

Jan 2023 - Present (3 years 8 months)

Manage customer appointments and provide professional administrative support. Collected and analyzed customer feedback, implementing improvements that reduced complaint escalation by 20% via CRM troubleshooting.

CRM Customer Feedback Analysis Account Opening BVN Enrollment Data Accuracy Confidential Records

Inbound Customer Experience Executive

United Bank for Africa (UBA)

Jan 2022 - Dec 2022 (11 months)

Provided first-contact resolution for inquiries and complaints, handling 100+ calls daily and achieving 90% satisfaction through training and support. Logged complaints on GRP, CRP, and DRP portals, analyzed disbursement reports, and performed reconciliations to minimize discrepancies and resolution time by 25%.

Customer Service Call Handling Complaint Resolution GRP CRP DRP Disbursement Reports Reconciliations Live Chat Email Support Fraud Logs Outbound Sales Digital Banking

Cashier

Siltex Pharmacy

Jan 2021 - Dec 2021 (11 months)

Delivered exceptional customer service, processing payments accurately and achieving zero daily reconciliation discrepancies. Managed price changes, markdowns, and shelf stocking to maintain optimal inventory and reduce stock-outs by 10%.

Cash Handling Payment Processing Customer Service Inventory Management Price Management Stock Control

Classroom Teacher (NYSC)

Multiple Grace International

Jan 2019 - Dec 2020 (1 year 11 months)

Developed and administered tests/examinations, assessing progress and increasing science knowledge retention by 30%. Boosted pupil interest in basic science and life skills through interactive teaching methods and extra lessons.

Teaching Test Administration Curriculum Development Interactive Teaching Student Assessment

Assistant Receptionist

AFIMSH Hotel

Jan 2016 - Dec 2017 (1 year 11 months)

Greeted visitors and managed front desk operations for efficient check-ins and a welcoming experience. Handled incoming calls, mail sorting, and distribution to support smooth daily operations.

Front Desk Operations Customer Service Call Handling Mail Management Expense Tracking Record keeping