Open to opportunities

Arrah Joy Gabaleo

@arrahjoygabaleo

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Dedicated customer service representative with extensive healthcare experience.

Philippines

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What I'm looking for

I am looking for a role that allows me to utilize my customer service skills in a supportive and dynamic environment, with opportunities for growth and development.

I am a dedicated professional with a Bachelor of Science in Computer Science and a diverse background in customer service and payment processing. My journey began with an on-the-job training experience at the Bureau of Internal Revenue, where I honed my skills in data entry and office work. Over the years, I have developed a strong foundation in customer service, particularly in the healthcare sector, working with companies like Legato Health Technologies and Vee Technologies.

Throughout my career, I have consistently demonstrated my ability to handle complex customer inquiries and provide exceptional support. My role as a Customer Service Representative at Legato Health Technologies involved responding promptly to customer inquiries and maintaining detailed records of interactions. Currently, as a Benefit Verification Specialist at Datamatics, I verify eligibility for medical and pharmacy insurance, ensuring accuracy and compliance with industry standards. I am passionate about leveraging my skills to enhance customer satisfaction and contribute to organizational success.

Experience

Work history, roles, and key accomplishments

Customer Service Representative (US HealthCare)

Legato Health Technologies Inc.

Mar 2020 - Present (5 years 4 months)

Responded promptly to customer inquiries and communicated through various channels. Maintained knowledge of products to answer questions and kept records of customer interactions, transactions, comments, and complaints. Ensured customer satisfaction and provided professional customer support.

Customer Service Communication CRM Problem Solving Data Entry Customer Satisfaction

Payment Officer (Deposit and Withdrawal)

Aquoz Solutions Inc.

Jan 2018 - Present (7 years 6 months)

Responsible for daily payment transactions processing (fund in/out), ensuring accuracy and timeliness while complying with SOPs. Handled all back-office duties related to payments, including transferring money to different bank accounts and double-checking client bets before withdrawal.

Payment Processing Back Office Operations Bank Transfers

Associate

Ristorante Bigoli

Nov 2012 - Present (12 years 8 months)

Provided prompt, courteous service by greeting and assisting guests. Performed duties necessary to maintain store cleanliness and basic upkeep, complying with all food safety behaviors. Maintained knowledge of all product offerings and promotions, and prepared food items per required menu and recipe.

Customer Service Inventory Management

Sales Consultant

Green Valley Auto Sales Corporation KIA Fairview

Sep 2012 - Present (12 years 10 months)

Understood automobiles by studying characteristics, capabilities, and features; compared and contrasted competitive models. Provided sales management information by completing reports.

Sales Reporting Customer Service

Sales Assistant

Market Strategic Firm Inc.

Greeted customers and answered queries, assisting shoppers to find goods and products. Stocked shelves with merchandise and reported discrepancies to the supervisor. Provided advice and guidance on product selection, and kept up to date with special promotions.

Customer Service Sales Merchandise Inventory Management Product Knowledge

Benefit Verification Specialist (US Healthcare Account- Outbound)

Datamatics

Nov 2023 - Present (1 year 8 months)

Checked eligibility for Medical and Pharmacy Insurance. Verified benefits for specific drugs for both Medical and Pharmacy.

Medical Billing Outbound Calling

Patient Support Executive (US Healthcare Account – Outbound)

Vee Technologies Inc.

Feb 2023 - Present (2 years 5 months)

Managed scheduling and pre-registration for patients. Performed eligibility and benefits verification, and handled referral and authorization management.

Patient Support Scheduling Benefit Verification Authorization Outbound Calling

Payment Officer (Deposit)

Wise Knight Technology Inc.

Jul 2015 - Present (10 years)

Handled daily banking transactions, double-checking transactions and balances. Created a summary of transactions at the end of each shift.

Banking Operations Financial Reporting Payment Processing

Education

Degrees, certifications, and relevant coursework

Asian Institute of Computer Studies (AICS)

Bachelor of Science, Computer Science

Activities and societies: On-Job-Training Experience at Bureau of Internal Revenue (January 2010 – March 2010) as Encoder / Office Work. Also completed On-Job-Training at North Caloocan City Hall, Atty. Law Office (January 2012 – March 2012) as Encoder / Office Work.

Completed a comprehensive curriculum in computer science. Gained foundational knowledge in programming, data structures, and algorithms.