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@abigailgalvez
Customer Service Professional
I am a dedicated and solution-focused customer service professional with a strong background in providing excellent customer service and working professionally with integrity. With experience in various industries, including healthcare, finance, and retail, I possess a unique ability to understand and cater to diverse customer needs.
Throughout my career, I have developed strong communication and problem-solving skills, with a proven track record of resolving customer complaints and concerns in a timely and professional manner. I am also proficient in using various software and technology, including email management and web navigation.
I am a team player with a strong work ethic and a passion for delivering high-quality results. I am excited to bring my skills and experience to a new role and contribute to the growth and success of a dynamic organization.
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Work history, roles, and key accomplishments
Accenture
May 2023 - Feb 2024 (9 months)
Handled customer inquiries, provided updates on requests, and assisted with website navigation
Sitel
Aug 2022 - Mar 2023 (7 months)
Handled inbound calls, processed payments, and answered product inquiries
Sitel
Jul 2021 - Jun 2022 (11 months)
Handled medical insurance inquiries, provided updates, and assisted with website navigation
VXI Clark
Aug 2019 - Jun 2020 (10 months)
Handled billing inquiries, provided plan information, and assisted with troubleshooting
Sitel
Jul 2019 - Aug 2019 (1 month)
Handled guest reservations, assisted with membership plans, and provided exclusive perks
Sitel
Sep 2018 - Jul 2019 (10 months)
Handled billing inquiries, provided plan information, and assisted with troubleshooting
Sitel
Nov 2015 - Jan 2016 (2 months)
Handled order entry, processed payments, and answered product inquiries
Degrees, certifications, and relevant coursework
High School Diploma, General Education
1991 - 1995
Graduated from Tarlac National High School, where I developed foundational skills in communication and problem-solving, preparing me for a career in customer service and support roles.
Software and tools used professionally
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