Open to opportunities

Berlyn Colima

@berlyncolima

Message

I am a dedicated customer service professional skilled in client relations and operations management.

Philippines

Message

What I'm looking for

I'm seeking a challenging customer service or operations role where I can apply client-relations and operations-management skills, improve processes, grow professionally, and work in a collaborative, customer-focused team.

I am a dedicated customer service and operations professional with several years of experience managing client relations, document verification, and payment processing across healthcare, finance, and service platforms. I consistently ensure accuracy, compliance, and timely resolution while building strong customer relationships.

In my recent Operations Executive role I coordinated scheduling and job allocation, generated daily performance reports, and led bookings, payments, and account renewals—demonstrating adaptability, attention to detail, and a drive to improve operational efficiency.

Experience

Work history, roles, and key accomplishments

Operations Executive

GoCleaners

Mar 2023 - Jun 2025 (2 years 3 months)

Coordinated schedule planning and job allocation for cleaning staff to improve operational efficiency, handled bookings, payments and renewals, and generated daily performance reports to identify improvements.

Operations Management Scheduling Customer Support Reporting Process Improvement CRM

Customer Service Representative

Nowcom

Mar 2020 - Aug 2022 (2 years 5 months)

Processed car loan payments to ensure timely, accurate transactions and resolved customer inquiries to maintain account status and strengthen client relationships.

Customer Service Payments Processing Account Reconciliation Relationship Management Communication CRM Data Entry

Customer Service Associate

Accenture

Nov 2014 - Aug 2019 (4 years 9 months)

Managed healthcare professional profiles, ensuring accuracy and completeness; uploaded and verified supporting documents and conducted walkthroughs and attestations to maintain quality and compliance.