GGglyz geneta
@glyzgeneta
Dedicated customer service professional with a passion for helping others.
PhilippinesWhat I'm looking for
I am a dedicated and detail-oriented professional with a strong commitment to providing exceptional customer service. My experience spans various roles, including handling inquiries, conducting outbound sales, and providing technical support for point-of-sale systems. I pride myself on maintaining the highest level of integrity and discipline in my work, ensuring accuracy in documentation and confidentiality.
Throughout my career, I have worked with diverse clientele, including elderly and disabled individuals, assisting them with their needs and ensuring a positive experience. My role as a Senior Client Partner at Access Healthcare involved addressing claim denials and managing patient inquiries regarding insurance eligibility, where I utilized various provider web portals to verify information and process payments efficiently.
With a passion for creativity and a strong dedication to learning new things, I am always looking for opportunities to grow and contribute positively to my team and organization. I believe that my optimistic mindset and solution-focused approach enable me to tackle challenges effectively and provide the best support to clients.
Experience
Work history, roles, and key accomplishments
Client Partner
AGS Health
Mar 2025 - Present (8 months)
Responded to patient inquiries regarding insurance eligibility and benefits, processed payments, and managed overdue accounts. Established payment plans and updated insurance information in patient records.
Senior Client Partner and POC
Access Healthcare (RCM and Claims Department)
May 2022 - Present (3 years 6 months)
Handled outbound calls to address claim denials, rejections, and status updates; posted payments and submitted appeals on behalf of providers. Utilized provider web portals such as Availity, NPPES, Medicare, and Medicaid to verify and cross-reference claim information.
CSR & SME
Asia Premier One Source Inc
May 2019 - Present (6 years 6 months)
Provided inbound customer service and technical support for direct clients, specializing in point-of-sale (POS) systems. Served as a Customer Service Representative (CSR) and Subject Matter Expert (SME) 24/7.
Customer Service Representative
24/7.ai Cybersigma
Jan 2019 - Present (6 years 10 months)
Handled inbound calls to assist customers, particularly elderly and disabled individuals, with placing and tracking orders, processing cancellations, and managing applications. Resolved billing inquiries, identified potential fraud, and addressed collections.
Sales and Survey Representative
Quinn Data Facility
Aug 2016 - Present (9 years 3 months)
Conducted outbound sales calls to prospective clients, effectively presenting product information and addressing inquiries. Performed surveys to gather valuable customer feedback and market insights.
Customer Service Representative
KGB Philippine
May 2011 - Present (14 years 6 months)
Answered client inquiries via chat and conducted online research to provide comprehensive solutions. Supported customer needs by efficiently gathering and disseminating information.
Education
Degrees, certifications, and relevant coursework
NFE A&E
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge across various subjects.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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