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Jhudyel Arcilla

@jhudyelarcilla

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Customer Service Representative at TTEC who supported Fraud and Payments customers through chat, email, and phone.

Philippines

Message

At TTEC, I assisted customers with questions about charges, memberships, and purchase issues. I also supported the Fraud and Payments Department through chat, email, and phone.

At Teletech, I supported insurance verification, pre-authorizations, coverage questions, and billing inquiries while following HIPAA protocols. Earlier, as an Outbound Sales Representative at CONVERGYS, I made cold calls and handled billing inquiries.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

TTEC

Jun 2022 - Feb 2026 (3 years 8 months)

Assisted customers with inquiries about charges, membership, and purchase issues. Provided support for the Fraud and Payments Department through chat, email, and phone.

Customer Support Live Chat Email Support Phone Support Fraud Payments CRM Problem Solving Critical Thinking

Healthcare Representative

Teletech

Sep 2021 - Feb 2022 (5 months)

Supported insurance verification, pre-authorizations, and coverage questions to remove barriers to patient care. Ensured compliance with HIPAA and organizational policies when handling patient information and communications.

Insurance Verification Pre Authorization HIPAA compliance Patient Care Communication Skills