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ARNOLD MONTERO

@arnoldmontero

Message

I resolve customer and technical issues across chat, email, voice, and back-office support.

Philippines

Message

What I'm looking for

I'm seeking a long-term remote role in chat, email, non-voice customer service, technical support, back-office, operations, or e-commerce support where I can use my customer service experience, technical aptitude, and operational skills.

I've supported international customers through IBM, Teleperformance, Transcom, and VXI, resolving customer, billing, account, service, and technical concerns across voice, chat, and back-office operations. I maintain accurate documentation while meeting quality and productivity targets.

I also run customer-focused e-commerce and service businesses, managing supplier coordination, purchasing, inventory, product listings, order fulfillment, after-sales support, and operational workflows. I'm seeking a long-term remote opportunity where I can contribute my customer service experience, technical aptitude, and operational skills.

Experience

Work history, roles, and key accomplishments

Owner / Pet Groomer

Home Service Pet Grooming Business

Provided professional home-service pet grooming, scheduling appointments, managing customer relationships, and handling business operations and payments.

Pet Grooming Customer Relationship Management Scheduling Business Operations

Entrepreneur / Owner

TerraNest Ph

Managed day-to-day operations of an e-commerce business, coordinating with suppliers, handling purchasing, inventory, order fulfillment, and customer inquiries.

E Commerce Operations Purchasing Inventory Management Supplier Coordination Order Fulfilment Quality Control Documentation

Customer Support Representative

IBM

Delivered customer and technical support to international clients, resolving concerns while maintaining high service quality standards and documenting interactions accurately.

Customer Support Technical Support Documentation

Customer Support Representative

Teleperformance

Assisted customers through voice and chat support, handling billing, account, and service-related inquiries while consistently meeting quality and productivity targets.

Voice support Chat Billing Account Management Quality Assurance

Customer Support Representative

VXI

Delivered customer service and technical support for international accounts, maintaining accurate documentation and following company procedures.

Customer Service Technical Support Documentation

Customer Support Representative

Transcom

Provided customer support and technical assistance, managing account-related concerns while ensuring excellent customer experience.

Customer Support Technical Support Account Management

E-commerce Seller

Etsy Store

Managed online product listings, processed customer orders, handled communication, coordinated shipping and fulfillment, and maintained high customer satisfaction.

Product Listing Order Processing Shipping Order Fulfilment